{"version":"1.0","provider_name":"Partnership for Public Service","provider_url":"https:\/\/ourpublicservice.org","title":"The Customer is Always Right","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"RQJ6gooX8a\"><a href=\"https:\/\/ourpublicservice.org\/podcast\/the-customer-is-always-right\/\">The Customer is Always Right<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ourpublicservice.org\/podcast\/the-customer-is-always-right\/embed\/#?secret=RQJ6gooX8a\" width=\"600\" height=\"338\" title=\"&#8220;The Customer is Always Right&#8221; &#8212; Partnership for Public Service\" data-secret=\"RQJ6gooX8a\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/08\/Podcast-FBTW-S2-E8.png","thumbnail_width":1600,"thumbnail_height":900,"description":"Co-hosts Loren DeJonge Schulman and Rachel Klein-Kircher speak with two experts about how agencies are working to improve their performance and transform their customer experience efforts as outlined in the President\u2019s Management Agenda\u2014the Biden administration\u2019s overarching vision for building a more effective federal government. Our guests include Robin Carnahan, the current administrator of the General..."}