{"id":45778,"date":"2025-08-21T11:56:03","date_gmt":"2025-08-21T15:56:03","guid":{"rendered":"https:\/\/ourpublicservice.org\/?post_type=pps_course&#038;p=45778"},"modified":"2025-08-28T10:33:42","modified_gmt":"2025-08-28T14:33:42","slug":"holding-yourself-and-others-accountable","status":"publish","type":"pps_course","link":"https:\/\/ourpublicservice.org\/course\/holding-yourself-and-others-accountable\/","title":{"rendered":"Holding Yourself and Others Accountable"},"content":{"rendered":"\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" data-bg-type=\"color\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:rgba(246,246,246,0.85)\" data-bg-type=\"color\" data-bg-color=\"#f6f6f6\" data-bg-color-opacity=\"85\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pps-gutenberg-blocks-anchor anchor\" id=\"course-structure\" data-anchor-name=\"Course Structure\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"program-structure\">Course Structure <\/h2>\n\n\n\n<p>This course consists of five lessons completed through our <a href=\"https:\/\/ourpublicservice.org\/course\/elearning\/\" target=\"_blank\" rel=\"noreferrer noopener\">eLearning Platform<\/a>. It includes engaging and interactive course content and activities designed to help you improve your strategies on holding yourself and others accountable to achieve results.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>The course includes five modules:&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-1\">Lesson 1: <\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-course-introduction-and-accountability-overview\" style=\"text-transform:none\">Course Introduction and Accountability Overview<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the course and understand why accountability is important\u00a0\u00a0<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-2\">Lesson 2: <\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-tying-performance-goals-to-the-mission\" style=\"text-transform:none\">Tying Performance Goals to the Mission<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand why your team\u2019s performance goals should connect to the mission of your organization and how to provide clear roles and responsibilities among your team\u00a0<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-3\">Lesson 3: <\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-making-effective-requests-and-agreements\" style=\"text-transform:none\">Making Effective Requests and Agreements<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Engage with frameworks on how to make effective requests and empower your employees to respond with flexibility\u00a0\u00a0<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-4\">Lesson 4: <\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-providing-effective-feedback\" style=\"text-transform:none\">Providing Effective Feedback<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explore strategies for providing intentional and effective feedback as a tool to support your team in the pursuit of their goals\u00a0<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-5\">Lesson 5:<\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-accountability-in-a-environment-with-volatility-uncertainty-complexity-and-ambiguity\" style=\"text-transform:none\">Accountability in a Environment with Volatility, Uncertainty, Complexity, and Ambiguity<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consider the unique aspects of holding your team accountable in challenging circumstances and reflect on how to adapt your leadership style\u00a0\u00a0<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-lesson-6\">Lesson 6:<\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-course-review\" style=\"text-transform:none\">Course Review<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review key takeaways\u00a0and receive your certificate and Accredible badge\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:8px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"8\"\/>\n\n\n\n<p>Upon successful completion, you\u2019ll receive:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>Certificate of Completion<\/strong> from the <a href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/\" target=\"_blank\" rel=\"noreferrer noopener\">Public Service Leadership Institute<\/a><\/li>\n\n\n\n<li>A <strong>shareable digital badge<\/strong>, perfect for adding to your LinkedIn profile or resume&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_with_border primary with-icon\" target=\"_blank\" href=\"https:\/\/ourpublicservice.mrooms.net\/local\/commerce\/instantredirect.php?priceid=32\" data-label=\"Buy this course\" data-color=\"#FFFFFF\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-up-right-from-square\" style=\"color:#FFFFFF;border:1px solid #FFFFFF;background-color:#015081\" rel=\"noopener noreferrer\"><span>Buy this course<\/span><i class=\"fa fa-arrow-up-right-from-square after\"><\/i><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"background-color:rgba(214,239,255,0.95);color:#000000\" data-bg-color=\"#d6efff\" data-bg-color-opacity=\"95\" data-color=\"#000000\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-more-elearning-courses-coming-soon-nbsp\" style=\"font-size:18px;text-transform:uppercase\">More eLearning Courses coming soon!&nbsp;<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Public Sector Customer Experience<\/li>\n\n\n\n<li>Creating a Healthy Office Culture<\/li>\n\n\n\n<li>Building Trust<\/li>\n\n\n\n<li>Influencing Stakeholders&nbsp;<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\"><em>If you have further questions, please see the <a href=\"#faqs\">FAQ section<\/a>.&nbsp;&nbsp;<\/em><\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" data-bg-type=\"color\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pps-gutenberg-blocks-anchor anchor\" id=\"faqs\" data-anchor-name=\"FAQs\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n\n\n<div class='pps-accordion-block align '>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Who is eligible to apply?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW175657942 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW175657942 BCX0\"><span class=\"NormalTextRun SCXW24618237 BCX0\">eLearning courses and certificates are designed for all public service leaders, HR professionals and employees in state, local and federal government. Offerings may be recommended for specific types of leaders (e.g., emerging, leader of projects, leader of leaders or <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW24618237 BCX0\">leader<\/span><span class=\"NormalTextRun SCXW24618237 BCX0\"> of organizations). But other leaders may also sign up<\/span>. <\/span><\/span><span class=\"EOP SCXW175657942 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Am I eligible?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW61517040 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW61517040 BCX0\">Everyone is eligible to <\/span><span class=\"NormalTextRun SCXW61517040 BCX0\">participate<\/span><span class=\"NormalTextRun SCXW61517040 BCX0\"> in our courses, whether you are a current or former government employee, aspiring to be a government employee, or interested in learning about the unique challenges and opportunities of government work.<\/span><\/span><span class=\"EOP SCXW61517040 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: How will I know if I have signed up for the course correctly?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW9554753 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW9554753 BCX0\">After <\/span><span class=\"NormalTextRun SCXW9554753 BCX0\">purchasing<\/span><span class=\"NormalTextRun SCXW9554753 BCX0\"> a course, you will receive an automated message from our eLearning platform with a receipt and instructions on how to create an account.\u00a0<\/span><\/span><span class=\"EOP SCXW9554753 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Can I share course access?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW202645074 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW202645074 BCX0\">No. Sharing courses with others <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW202645074 BCX0\">is prohibited<\/span><span class=\"NormalTextRun SCXW202645074 BCX0\">. We ask users to keep their login credentials to themselves. (<\/span><\/span><a class=\"Hyperlink SCXW202645074 BCX0\" href=\"https:\/\/ourpublicservice.org\/terms-of-use-elearning\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW202645074 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW202645074 BCX0\" data-ccp-charstyle=\"Hyperlink\">Terms of Use<\/span><\/span><\/a><span class=\"TextRun SCXW202645074 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW202645074 BCX0\">)<\/span><\/span><span class=\"EOP SCXW202645074 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: How much does the course cost?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW29398844 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW29398844 BCX0\">This course costs <\/span><span class=\"NormalTextRun CommentStart SCXW29398844 BCX0\">$195<\/span><span class=\"NormalTextRun SCXW29398844 BCX0\">.<\/span><\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Can I purchase a course on behalf of someone else?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW8643739 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW8643739 BCX0\">Yes, you can <\/span><span class=\"NormalTextRun SCXW8643739 BCX0\">purchase<\/span><span class=\"NormalTextRun SCXW8643739 BCX0\"> a single course, or multiple \u201cseats\u201d for a single course or certificate program. Upon payment, you will be emailed a list of voucher codes that allow users to gain access to the course.<\/span><\/span><span class=\"EOP SCXW8643739 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: When is payment due?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW7787689 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW7787689 BCX0\">Payment is due before you create an account and start a course or program. In lieu of direct payment, potential users (or those <\/span><span class=\"NormalTextRun SCXW7787689 BCX0\">purchasing<\/span><span class=\"NormalTextRun SCXW7787689 BCX0\"> multiple seats) can request an invoice for their organization to process. Following the confirmed payment from an invoice, an automated email confirming receipt, a voucher <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW7787689 BCX0\">code<\/span><span class=\"NormalTextRun SCXW7787689 BCX0\"> and steps to create an account will be emailed.<\/span><span class=\"NormalTextRun CommentStart SCXW7787689 BCX0\"> Please contact Jennifer Benbow at <\/span><\/span><a class=\"Hyperlink SCXW7787689 BCX0\" href=\"mailto:jbenbow@ourpublicservice.org\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW7787689 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW7787689 BCX0\" data-ccp-charstyle=\"Hyperlink\">jbenbow@ourpublicservice.org<\/span><\/span><\/a><span class=\"TextRun SCXW7787689 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW7787689 BCX0\"> or (202) 495-3339 to request an invoice.<\/span><\/span><span class=\"EOP SCXW7787689 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: What forms of payment do you accept for tuition payment?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p>We accept the following forms of payment:<\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Credit card (Visa, Mastercard or American Express)<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Purchase order or Standard Form 182 (SF-182)<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Automated Clearing House (ACH) transfer or check<\/li>\n<\/ul>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: For how long do I have access a this course? <\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p>You have access to this course for 60 days after enrollment. You\u2019ll retain access to all materials for 1 additional week after your 60 days have ended.<\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: I am no longer able to complete a course, will I receive a refund?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span data-contrast=\"none\">All eLearning course purchases are <\/span><b><span data-contrast=\"none\">nonrefundable<\/span><\/b><span data-contrast=\"none\">. Once a course has been purchased, no refunds will be issued.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">We understand that unexpected situations can arise. If you are facing an <\/span><b><span data-contrast=\"none\">extenuating circumstance<\/span><\/b><span data-contrast=\"none\">, please email us at <a href=\"mailto:moodlesupport@ourpublicservice.org\">moodlesupport@ourpublicservice.org<\/a>, and we will review your situation on a case-by-case basis.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Thank you for understanding.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Where will sessions take place?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p>All courses are in Moodle, an online learning platform that hosts all the course materials, activities, and resources you will need. After you have purchased your course and set up your account, you will be able to access your course content, participate in discussion forums, complete course activities, and track your progress. Our course is organized into modules and every module has several lessons.<\/p>\n<p>The course is asynchronous. This means you can start and stop the course on your own time as long as you complete it before your access expires.<\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Can I take the course using any device?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p>While you can use any device including laptop, desktop computer, phones, and tablets, we highly encourage the use of laptops or desktop for optimal user experience. We are working diligently to improve the mobile and app users experience.<\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class='accordion-item'>\r\n\t\t<div class='accordion-item-topic'>\r\n\t\t\t<div>Q: Who should I contact if I have more questions about eLearning?<\/div>\r\n\t\t\t<div><i class=\"fas fa-angle-down\"><\/i><\/div>\r\n\t\t<\/div>\r\n\t\t<div class='accordion-item-content'>\r\n\t\t\t<p><span class=\"TextRun SCXW230601375 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230601375 BCX0\">Please review <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW230601375 BCX0\">our<\/span> <\/span><a class=\"Hyperlink SCXW230601375 BCX0\" href=\"https:\/\/ourpublicservice.org\/terms-of-use-elearning\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW230601375 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230601375 BCX0\" data-ccp-charstyle=\"Hyperlink\">Terms of Use<\/span><\/span><\/a><span class=\"TextRun SCXW230601375 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230601375 BCX0\"> for more information. If you have <\/span><span class=\"NormalTextRun SCXW230601375 BCX0\">additional<\/span><span class=\"NormalTextRun SCXW230601375 BCX0\"> questions, please contact <\/span><\/span><a class=\"Hyperlink SCXW230601375 BCX0\" href=\"mailto:moodlesupport@ourpublicservice.org\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW230601375 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230601375 BCX0\" data-ccp-charstyle=\"Hyperlink\">moodlesupport@ourpublicservice.org<\/span><\/span><\/a><span class=\"TextRun SCXW230601375 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230601375 BCX0\">.<\/span><\/span><span class=\"EOP SCXW230601375 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;335559740&quot;:336}\">\u00a0<\/span><\/p>\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<script>\r\n\tdocument.addEventListener('DOMContentLoaded', function() {\r\n\t\tvar accordion_items = document.querySelectorAll('.pps-accordion-block .accordion-item-topic');\r\n\t\tfor(var i = 0; i < accordion_items.length; i++) {\r\n\t\t\taccordion_items[i].addEventListener('click', function() {\r\n\t\t\t\tthis.parentNode.classList.toggle('opened');\r\n\t\t\t});\r\n\t\t}\r\n\t});\r\n<\/script>\r\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon p-0 m-0\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/course\/elearning\/\" data-label=\"Back to eLearning offerings\" data-color=\"#000000\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-left \" style=\"color:#000000;border:1px solid #000000;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-arrow-left  before\"><\/i><span>Back to eLearning offerings<\/span><\/a>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For all current and aspiring public servants, this course supports leaders to understand levels of accountability to achieve your department\u2019s mission and deliver results. You\u2019ll identify performance goals and metrics for your organization, use frameworks to determine who is responsible for important deliverables, and learn about tools to make effective requests and agreements across your team. 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