Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to assess existing capabilities and pinpoint critical gaps in the customer experience in government. <\/p>\n\n\n\n
The insights gained led to the establishment of our CX Organization Design Roundtable\u2014a forum aimed at dismantling silos and fostering a network of innovative customer experience leaders.\u00a0<\/p>\n\n\n\n
The survey results underscored the complexity of challenges agencies face. In response, we, the roundtable organizers, developed a methodology to address these challenges. <\/p>\n\n\n\n
Our sessions use a human-centered design approach, tailoring solutions to what agencies need. <\/p>\n\n\n\n