{"id":40706,"date":"2024-06-04T16:12:09","date_gmt":"2024-06-04T20:12:09","guid":{"rendered":"https:\/\/ourpublicservice.org\/?post_type=pps_event&#038;p=40706"},"modified":"2024-09-26T16:29:04","modified_gmt":"2024-09-26T20:29:04","slug":"responsible-ai-and-customer-engagement-roundtable","status":"publish","type":"pps_event","link":"https:\/\/ourpublicservice.org\/event\/responsible-ai-and-customer-engagement-roundtable\/","title":{"rendered":"Advancing Customer Engagement with AI"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"163\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1024x163.png\" alt=\"\" class=\"wp-image-26290\" style=\"width:320px\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1024x163.png 1024w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-300x48.png 300w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-768x122.png 768w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1536x244.png 1536w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-2048x326.png 2048w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1600x255.png 1600w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1920x305.png 1920w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/10\/PPS_horizontal_full-color-1200x191.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1921\" height=\"434\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo.png\" alt=\"\" class=\"wp-image-21546\" style=\"width:250px\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo.png 1921w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-300x68.png 300w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-1024x231.png 1024w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-768x174.png 768w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-1536x347.png 1536w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-1600x361.png 1600w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/10\/Deloitte-Logo-1200x271.png 1200w\" sizes=\"auto, (max-width: 1921px) 100vw, 1921px\" \/><\/figure><\/div><\/div>\n<\/div>\n\n\n\n<p>On behalf of the Partnership for Public Service and Deloitte, it is our pleasure to invite you to an invite-only roundtable for senior federal leaders on <em><em><strong>Advancing Customer Engagement with AI<\/strong><\/em><\/em> on <strong>Monday, Aug. 26, 2024, from 9 a.m.-noon EDT<\/strong>. For this roundtable, we\u2019re convening leaders from a range of agencies to share best practices, identify common challenges and inspire problem-solving around responsible use of AI for equitable and effective government service.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"h-date\">Date<\/h4>\n\n\n\n<p>Monday, Aug. 26, 2024<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Time<\/h4>\n\n\n\n<p>9 a.m.-noon EDT<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"h-location\">Location<\/h4>\n\n\n\n<p><a href=\"https:\/\/ourpublicservice.org\/plan-your-visit\/\" target=\"_blank\" rel=\"noreferrer noopener\">Partnership for Public Service<\/a><br>600 14th St. NW, Suite 600, Washington, DC, 20005<\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-our-objectives-for-this-roundtable-are-to-nbsp-nbsp\">Our objectives for this Roundtable are to:&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Help agency leaders share best practices, identify common challenges and inspire problem-solving for improving services through responsible innovation;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Understand how agency leaders are using artificial intelligence tools and AI-driven strategies to engage the public;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Understand how customers are <em>engaging<\/em> <em>with agencies via AI tools <\/em>and how customers are <em>engaging AI-generated content from agencies<\/em>;&nbsp;<\/li>\n\n\n\n<li>Understand how agency leaders are implementing safeguards in their use of AI for customer engagement; and&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Enable leaders to responsibly use AI and intelligent automation within their agencies.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>This third event in our 2024 Responsible AI Federal Roundtable Series will include around 25 experienced program managers and career employees across US federal agencies.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>This engagement will have no press and is free for attendees.&nbsp;<\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-questions\">Questions?<\/h4>\n\n\n\n<p>If you have questions about this event, or about the <em>2024 Responsible AI Federal Roundtable Series, <\/em>we invite you to contact <strong>Amanda Starling Gould<\/strong> at <a href=\"mailto:agould@ourpublicservice.org\">agould@ourpublicservice.org<\/a>.<\/p>\n\n\n\n<p>If you have any accommodation requests, please contact&nbsp;<strong>Saraiyah-Iso Ndedi<\/strong>&nbsp;at&nbsp;<a href=\"mailto:SNdedi@ourpublicservice.org\">SNdedi@ourpublicservice.org<\/a>.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>The 2024 Responsible AI Federal Roundtable Series is being offered as an opportunity for federal leaders to convene on timely topics in AI. The series is currently supported by and delivered in collaboration with IBM Center for The Business of Government, Boston Consulting Group and Deloitte.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-anchor anchor\" id=\"rsvp\" data-anchor-name=\"rsvp\"><\/div>\n\n\n<div id=\"tfa_form_wrapper\"><\/div><script type=\"text\/javascript\">\r\n  if( !jQuery && $ ){\r\n    var jQuery = $;\r\n  }\r\n  window.onbeforeunload = {};\r\n  $(document).ready(function(){\r\n    $(\"#tfa_form_wrapper\").on(\"change keyup paste\", \":input\", function(e) {\r\n      window.onbeforeunload = function() {\r\n          return \"Changes you made may not be saved.\";\r\n      }\r\n    });\r\n    $(\"input#submit_button\").click(function(){\r\n      window.onbeforeunload = {};\r\n    });\r\n  });\r\n  <\/script>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>On behalf of the Partnership for Public Service and Deloitte, it is our pleasure to invite you to an invite-only roundtable for senior federal leaders on Advancing Customer Engagement with AI on Monday, Aug. 26, 2024, from 9 a.m.-noon EDT. 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