{"id":37468,"date":"2023-04-27T10:43:43","date_gmt":"2023-04-27T14:43:43","guid":{"rendered":"https:\/\/ourpublicservice.org\/?p=37468"},"modified":"2023-06-07T08:07:24","modified_gmt":"2023-06-07T12:07:24","slug":"modernizing-mindset-processes-and-tools-for-digital-transformation","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/modernizing-mindset-processes-and-tools-for-digital-transformation\/","title":{"rendered":"Modernizing mindset, processes and tools for digital transformation"},"content":{"rendered":"\n

Federal agencies are increasingly adopting innovative methods, like<\/em> agile<\/em><\/a>, that prioritize iteration and user experience to transform digital service delivery and better serve the American public. To meet this moment, the Partnership for Public Service hosted a four-part series of workshops titled \u201c<\/em>Agile Government and Digital Transformation<\/em><\/a>\u201d with Slalom and Fearless. <\/em> <\/p>\n\n\n\n

This blog, the final in our series of four, draws from our workshop session featuring a conversation with Jamie Holcombe, chief information officer of the Patent and Trademark Office and Kessel Run\u2019s Materiel Leader Max Reele.<\/em> <\/p>\n\n\n\n

Woven throughout this series of \u201cAgile Government and Digital Transformation<\/a>\u201d blogs has been a consistent refrain that people are at the heart of any digital transformation project. We conclude our series with tips for thoughtfully shifting agency culture to accommodate new technologies and techniques. <\/p>\n\n\n\n

Changing mindsets to embrace change<\/strong> <\/h3>\n\n\n\n

One vital component of a digital transformation that should not be underestimated is the organizational and cultural shifts that accompany technological upgrades. Leaders should create an environment that embraces change within agency culture and processes. <\/p>\n\n\n\n

A critical element of that environment includes permission to fail. During our fourth \u201cAgile Government and Digital Transformation<\/a>\u201d panelist discussion on March 10, 2023, Jamie Holcombe, chief information officer at the Patent and Trademark Office, described a pain point he notices early in digital transformation projects: When employees fear failure, they insist on perfecting a transformation plan before taking any action.  <\/p>\n\n\n\n

Holcombe and Kessel Run\u2019s Max Reele agreed that making people feel comfortable enough to fail is critical for an agency\u2019s growth, as they\u2019ve found that creating a workplace where people feel empowered to act enables agile ways of working.  <\/p>\n\n\n\n

People, processes and tools are equally essential to digital transformation. Here are several tips for embarking on a digital transformation project while instilling a sense of safety and empowerment across the agency: <\/p>\n\n\n\n