{"id":36295,"date":"2023-01-30T18:00:00","date_gmt":"2023-01-30T23:00:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/?page_id=36295"},"modified":"2023-01-31T14:43:12","modified_gmt":"2023-01-31T19:43:12","slug":"retirement-services-for-federal-employees","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/retirement-services-for-federal-employees\/","title":{"rendered":"RETIREMENT SERVICES FOR FEDERAL EMPLOYEES"},"content":{"rendered":"\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border with-icon p-0 m-0 font-weight-bold\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/performance-measures\/customer-experience\/\" data-label=\"Back to Customer Experience\" data-color=\"#00827E\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rectangular_without_border\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-left\" style=\"color:#00827E;border:1px solid #00827E;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-arrow-left before\"><\/i><span>Back to Customer Experience<\/span><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-retirement-services-for-federal-employees\">Retirement Services for Federal Employees<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-office-of-personnel-management\" style=\"font-style:normal;font-weight:400\">OFFICE OF PERSONNEL MANAGEMENT<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:24px\">The Office of Personnel Management administers the Civil Service Retirement System and Federal Employees Retirement System\u2014benefits that those who have dedicated some of all of their careers to public service are entitled to. Many federal employees, retirees, and their families rely on the annuities and other benefits that OPM provides for financial security in their retirement.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Customers engage with OPM at various stages before and after their retirement. They ask questions, search for information to help them plan for retirement, submit a retirement application and manage their benefits.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">The retirement process is complex and involves many decisions. OPM is working to develop a guide with information about the timeline and stages of retirement to usher customers through the process.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Applying for retirement continues to be a complex paper-based process, although the agency is working to develop an online retirement application process.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-tabbed-content pps-tabbed-content cx-tabs cx-profile-tabs tabs-as-nav-menu tabs-with-arrows\" data-count=\"2\"><div class=\"tab-content\">\n<div class=\"wp-block-pps-gutenberg-blocks-tab tab\" data-label=\"Service-Overview-and-Data-Highlights\"><a class=\"tab-label\" href=\"#Service-Overview-and-Data-Highlights\" role=\"tab\">Service Overview and Data Highlights<\/a><div class=\"tab-pane\" id=\"Service-Overview-and-Data-Highlights\" role=\"tabpanel\">\n<h3 class=\"wp-block-heading\">Service Overview<\/h3>\n\n\n\n<p style=\"font-size:18px\">OPM Retirement Services is responsible for administering the retirement programs and benefits available to federal employees. OPM works in conjunction with human resources offices at federal agencies to process employees\u2019 retirement paperwork. Once federal employees leave their agency, separate from government and become retirees, OPM assumes responsibility for their human resource needs, such as annuity payments and health and life insurance benefits. As of fiscal 2021, OPM served a population of 2.7 million.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-pps-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p><strong>Primary Customers<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:24px\">Federal employees approaching retirement, retirees, survivors, and their families.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-pps-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p><strong>Key Services<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Answers to questions about federal retirement policies and benefits.&nbsp;<\/li>\n\n\n\n<li>Retirement application adjudication.&nbsp;<\/li>\n\n\n\n<li>Survivor benefit application processing.<\/li>\n\n\n\n<li>Delivery of retirement and survivor annuity payments.&nbsp;<\/li>\n\n\n\n<li>Management of federal benefits\u2014such as health and life insurance\u2014after retirement.&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-pps-light-gray-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p><strong>Service Snapshot<\/strong> (all data for fiscal 2021)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li><strong>1.68 million<\/strong> retirement-related phone calls received.<sup>1<\/sup>&nbsp;<\/li>\n\n\n\n<li><strong>1.33 million <\/strong>retirement-related phone calls handled, or <strong>79.5%<\/strong> of calls.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Average wait time for calls: <strong>10.7 minutes<\/strong>.<sup>2<\/sup>&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>89,656 <\/strong>retirement claims processed.<sup>3<\/sup>&nbsp;&nbsp;<\/li>\n\n\n\n<li>Average processing time: <strong>79 days<\/strong>.<sup>4<\/sup>&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-highlights\">Data Highlights<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-300k-999x1024.png\" alt=\"\" class=\"wp-image-36373\" width=\"200\" height=\"200\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-300k-150x150.png 150w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-300k-250x250.png 250w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><\/div>\n\n\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>~300,000 more<\/strong> <\/h4>\n\n\n\n<p class=\"has-text-align-center\">unique users of Services Online accounts in fiscal 2021 than fiscal 2020.&nbsp;&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-79days-999x1024.png\" alt=\"\" class=\"wp-image-36374\" width=\"200\" height=\"200\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-79days-150x150.png 150w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/OPM-79days-250x250.png 250w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><\/div>\n\n\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>79 days<\/strong> <\/h4>\n\n\n\n<p class=\"has-text-align-center\">Average processing time for retirement claims was 79 days in fiscal 2021, compared with OPM\u2019s goal of 60 days, and extended to 94 days in September 2021, the longest processing time of the fiscal year.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns tabbed-content-arrows mt-4 pt-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon previous-link\" target=\"_self\" data-label=\"Previous Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-left\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-chevron-left before\"><\/i><span>Previous Tab<\/span><\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon next-link\" target=\"_self\" data-label=\"Next Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-right\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Next Tab<\/span><i class=\"fa fa-chevron-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-tab tab\" data-label=\"Customer-Insights\"><a class=\"tab-label\" href=\"#Customer-Insights\" role=\"tab\">Customer Insights<\/a><div class=\"tab-pane\" id=\"Customer-Insights\" role=\"tabpanel\">\n<h3 class=\"wp-block-heading\">Customer Insights<\/h3>\n\n\n\n<div style=\"border-width:2px;border-color:#000000;border-style:solid\" data-bg-color-opacity=\"25\" data-border-color=\"#000000\" data-border-thickness=\"2\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-4 pb-0 mb-0 cx-legend\">\n<p class=\"has-text-align-center mb-0 has-medium-font-size\" style=\"font-style:normal;font-weight:400\"><strong>LEGEND<\/strong> <\/p>\n\n\n\n<p class=\"has-text-align-center mt-0\" style=\"font-size:16px;font-style:normal;font-weight:400\"><em>(if applicable)<\/em><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column d-flex align-items-center justify-content-end is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized m-0\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/Improvement.svg\" alt=\"\" class=\"wp-image-36223\" width=\"50\" height=\"50\"\/><\/figure>\n\n\n\n<p class=\"p-3 m-0\" style=\"font-size:16px;font-style:normal;font-weight:600\">Improvement from 2021<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column d-flex align-items-center justify-content-start is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized m-0\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/Room-for-Improvement.svg\" alt=\"\" class=\"wp-image-36222\" width=\"50\" height=\"50\"\/><\/figure>\n\n\n\n<p class=\"p-3 m-0\" style=\"font-size:16px;font-style:normal;font-weight:600\">Room for Improvement<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column d-flex align-items-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:22px\"><strong>Customers can have difficulty understanding the complex retirement process and the decisions they need to make, so OPM is working to further streamline information and make it more easily available.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p style=\"font-size:18px\">Preparing for retirement is a complicated process that should start long before federal employees submit their retirement applications. Employees also continue to make retirement-related decisions long afer their application has been reviewed and processed.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Customer research at OPM has shown that some customers feel they do not receive sufficient information about retirement before beginning the process, which can cause frustration and make it more difficult to make informed decisions, according to agency officials.&nbsp; To address this concern, OPM has several initiatives underway to make retirement information more comprehensive and accessible.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Using its customer research, the agency is developing a retirement guide that lays out the timeline and all the stages of the retirement process in one place. In addition to creating this new resource to usher applicants through the process, OPM is updating the content on its retirement services website. Using feedback from call center inquiries, the agency aims to clarify the information that most often causes customers to ask questions. Providing more streamlined and easily accessible information to customers online may also enable OPM customer service staff to devote more attention to complex questions rather than routine inquiries.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column d-flex align-items-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image m-0\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/Room-for-Improvement.svg\" alt=\"\" class=\"wp-image-36222\" width=\"50\" height=\"50\"\/><\/figure><\/div>\n\n\n<p style=\"font-size:24px\"><strong>Customers cannot currently file for retirement online, although OPM is developing an online retirement application.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p style=\"font-size:18px\">Federal employees are currently only able to apply for retirement through a paper-based process, but OPM is working to develop an online application process to improve the customer experience. &nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column d-flex align-items-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image m-0\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/12\/Room-for-Improvement.svg\" alt=\"\" class=\"wp-image-36222\" width=\"50\" height=\"50\"\/><\/figure><\/div>\n\n\n<p style=\"font-size:24px\"><strong>Retirement application processing times are longer than customers expect.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p style=\"font-size:18px\">OPM seeks to process and approve retirement applications within 60 days. However, the average processing time was 79 days in fiscal 2021.<sup>5<\/sup>&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Customers expect shorter processing times\u2014shorter even than the agency\u2019s goal of 60 days, according to agency officials. OPM is working with agencies to ensure they are equipped to help customers submit complete retirement applications to enable smoother and quicker processing and is also hiring to increase the size of the staff available to process applications.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns tabbed-content-arrows mt-4 pt-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon previous-link\" target=\"_self\" data-label=\"Previous Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-left\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-chevron-left before\"><\/i><span>Previous Tab<\/span><\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon next-link\" target=\"_self\" data-label=\"Next Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-right\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Next Tab<\/span><i class=\"fa fa-chevron-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-tab tab\" data-label=\"Delivering-Services-Equitably\"><a class=\"tab-label\" href=\"#Delivering-Services-Equitably\" role=\"tab\">Delivering Services Equitably<\/a><div class=\"tab-pane\" id=\"Delivering-Services-Equitably\" role=\"tabpanel\">\n<h3 class=\"wp-block-heading\">Delivering Services Equitably<\/h3>\n\n\n\n<p style=\"font-size:18px\">According to OPM\u2019s <a href=\"https:\/\/assets.performance.gov\/cx\/equity-action-plans\/2022\/EO%2013985_OPM_Equity%20Action%20Plan_2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Equity Action Plan<\/a> released in January 2022, the agency is continuing to prioritize educating federal employees about the importance of retirement savings for achieving financial security, with a focus on employees from communities that have <a href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/06\/01\/fact-sheet-biden-harris-administration-announces-new-actions-to-build-black-wealth-and-narrow-the-racial-wealth-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">historically lacked equal access to financial opportunities<\/a>. As a part of this effort, OPM provides training, including regular virtual training opportunities, to federal agencies on sharing retirement readiness resources with agency employees in an equitable way.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">In light of the current hybrid work environment, and in line with the agency\u2019s overall commitment to improving accessibility and reducing administrative burden, in 2022 OPM <a href=\"https:\/\/www.opm.gov\/retirement-center\/publications-forms\/benefits-administration-letters\/2022\/22-101.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">issued new guidance<\/a> to agencies to allow the use of electronic signatures on all retirement application forms, with no additional documentation required in most cases. This change makes permanent a flexibility that was first introduced in 2020.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Another OPM Retirement Services initiative aimed at promoting more equitable outcomes for its customers is focused on evaluating the agency\u2019s website. For example, the agency revised the Retirement Services landing page to make it easier for customers to navigate and find the information they need. <\/p>\n\n\n\n<p style=\"font-size:18px\">The Retirement Information Center also has Spanish-speaking employees who can communicate with Spanish-speaking customers. For other languages, translation services are available through a contractor.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns tabbed-content-arrows mt-4 pt-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon previous-link\" target=\"_self\" data-label=\"Previous Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-left\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-chevron-left before\"><\/i><span>Previous Tab<\/span><\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column m-0 p-0 is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rounded_with_border with-icon next-link\" target=\"_self\" data-label=\"Next Tab\" data-color=\"#0084D4\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rounded_with_border\" data-graphic-type=\"icon\" data-type-of-url=\"media\" data-icon=\"chevron-right\" style=\"color:#0084D4;border:1px solid #0084D4;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Next Tab<\/span><i class=\"fa fa-chevron-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column cx-endnotes\" style=\"background-color:#f3f3f4\" data-bg-type=\"color\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content\" data-color=\"\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" style=\"text-align:left\" data-alignment=\"left\" data-outline-color=\"#f3f3f4\"><a class=\"trigger\" style=\"color:inherit;background-color:#f3f3f4;border-color:#f3f3f4\">Endnotes<\/a><div class=\"content\">\n<ol class=\"wp-block-list\">\n<li>OPM Annual Performance Report, Fiscal Year 2021. Retrieved from https:\/\/bit.ly\/3zgvpFK.<\/li>\n\n\n\n<li>Ibid.<\/li>\n\n\n\n<li>OPM Retirement Claims Monthly Processing Statistics. Retrieved from https:\/\/bit.ly\/3CfIyOZ.<\/li>\n\n\n\n<li>Ibid.<\/li>\n\n\n\n<li>Ibid.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-pps-dark-gray-color has-text-color has-small-font-size\">This customer experience profile was produced by the Partnership for Public Service, in collaboration with Accenture Federal Services.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1024x270.png\" alt=\"\" class=\"wp-image-28065\" width=\"169\" height=\"44\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1024x270.png 1024w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-300x79.png 300w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-768x203.png 768w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1536x405.png 1536w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-2048x540.png 2048w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1600x422.png 1600w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1920x506.png 1920w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/2560px-Accenture.svg-1200x316.png 1200w\" sizes=\"auto, (max-width: 169px) 100vw, 169px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>Read the corresponding report <a href=\"https:\/\/ourpublicservice.org\/publications\/designing-a-government-for-the-people\/\">Designing a Government for the People<\/a><\/em><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:30px\"><strong>More CX Profiles<\/strong><\/p>\n\n\n<div id=\"block138567\" class=\"pps-dynamic-content cx-more-profiles size-regular layout-  display-images display-images hide-dates hide-types display-excerpts display-button hide-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-sm-12 col-md-6 col-lg-4\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Page\" class=\"card item row has-no-link   pps-dynamic-content cx-more-profiles size-regular layout-  display-images display-images hide-dates hide-types display-excerpts display-button hide-outline hide-more-button has-image\" data-link=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2023\/01\/FEMA-4.jpeg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/individual-assistance-disaster-relief-programs\/\" target=\"\" title=\"INDIVIDUAL ASSISTANCE DISASTER RELIEF PROGRAMS \u00a0\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for INDIVIDUAL ASSISTANCE DISASTER RELIEF PROGRAMS \u00a0<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/individual-assistance-disaster-relief-programs\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tINDIVIDUAL ASSISTANCE DISASTER RELIEF PROGRAMS \u00a0\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tEach year, thousands of customers who have experienced a disaster rely on services provided by the Federal Emergency Management Agency to help them recover from&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"link\">\r\n\t\t\t\t\t\t\t\t\t<a class=\"btn \" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/individual-assistance-disaster-relief-programs\/\" target=\"\" title=\"INDIVIDUAL ASSISTANCE DISASTER RELIEF PROGRAMS \u00a0\">\r\n\t\t\t\t\t\t\t\t\t\tRead the profile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-arrow-right\"><\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-sm-12 col-md-6 col-lg-4\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Page\" class=\"card item row has-no-link   pps-dynamic-content cx-more-profiles size-regular layout-  display-images display-images hide-dates hide-types display-excerpts display-button hide-outline hide-more-button has-image\" data-link=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2023\/01\/USAID-2-01-1024x605.png) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/usaid-partner-services\/\" target=\"\" title=\"USAID PARTNER SERVICES\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for USAID PARTNER SERVICES<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/usaid-partner-services\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tUSAID PARTNER SERVICES\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe U.S. Agency for International Development works in over 100 countries, delivering assistance to reduce poverty, improve health and strengthen democratic governance, among other support.&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"link\">\r\n\t\t\t\t\t\t\t\t\t<a class=\"btn \" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/usaid-partner-services\/\" target=\"\" title=\"USAID PARTNER SERVICES\">\r\n\t\t\t\t\t\t\t\t\t\tRead the profile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-arrow-right\"><\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-sm-12 col-md-6 col-lg-4\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Page\" class=\"card item row has-no-link   pps-dynamic-content cx-more-profiles size-regular layout-  display-images display-images hide-dates hide-types display-excerpts display-button hide-outline hide-more-button has-image\" data-link=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/CMS-header-2021-scaled-2-1024x310.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/social-security-website-redesign\/\" target=\"\" title=\"SOCIAL SECURITY WEBSITE REDESIGN\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for SOCIAL SECURITY WEBSITE REDESIGN<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/social-security-website-redesign\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tSOCIAL SECURITY WEBSITE REDESIGN\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tVirtually everyone in America interacts with the Social Security Administration at some point in their lives, from receiving a Social Security number at birth to&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"link\">\r\n\t\t\t\t\t\t\t\t\t<a class=\"btn \" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/social-security-website-redesign\/\" target=\"\" title=\"SOCIAL SECURITY WEBSITE REDESIGN\">\r\n\t\t\t\t\t\t\t\t\t\tRead the profile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-arrow-right\"><\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rectangular_without_border with-icon p-0 m-0 font-weight-bold d-block\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/performance-measures\/customer-experience\/\" data-label=\"Back to Customer Experience\" data-color=\"#00827E\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rectangular_without_border\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-left\" style=\"color:#00827E;border:1px solid #00827E;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-arrow-left before\"><\/i><span>Back to Customer Experience<\/span><\/a>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retirement Services for Federal Employees OFFICE OF PERSONNEL MANAGEMENT The Office of Personnel Management administers the Civil Service Retirement System and Federal Employees Retirement System\u2014benefits that those who have dedicated some of all of their careers to public service are entitled to. Many federal employees, retirees, and their families rely on the annuities and other&#8230;<\/p>\n","protected":false},"author":73,"featured_media":29577,"parent":36201,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-36295","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RETIREMENT SERVICES FOR FEDERAL EMPLOYEES &#8226; Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"The Office of Personnel Management administers the Civil Service Retirement System and Federal Employees Retirement System\u2014which provide benefits to retired public servants. Many federal employees and retirees, and their families, rely on the annuities and other benefits they are entitled to for financial security.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/retirement-services-for-federal-employees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETIREMENT SERVICES FOR FEDERAL EMPLOYEES\" \/>\n<meta property=\"og:description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/retirement-services-for-federal-employees\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-31T19:43:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/OPM-header-2021-scaled-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"776\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/retirement-services-for-federal-employees\/\",\"url\":\"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2022\/retirement-services-for-federal-employees\/\",\"name\":\"RETIREMENT SERVICES FOR FEDERAL EMPLOYEES &#8226; 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