On Nov. 2, the Partnership for Public Service held a virtual workshop to help federal communications professionals learn how to strategically frame government success stories.<\/p>\n\n\n\n
The event was led by Doug Hattaway, founder and CEO of Hattaway Communications<\/a>, who shared insights from his three decade-long career working with various organizations and federal agencies to tell stories of the great work the government is doing.<\/p>\n\n\n\n Hattaway outlined four key principles for effective storytelling.<\/p>\n\n\n\n Set a clear objective<\/strong>.<\/p>\n\n\n\n Hattaway kicked off the workshop by talking about the importance of having a clear objective. He stressed the need to establish a specific goal of what you want your audience to do, and know and feel from the message you are communicating. \u201cWe need to speak to the heart and the head for maximum motivation. We need to connect with people at an intellectual level, . . . but they also need to care,\u201d Hattaway said.<\/p>\n\n\n\n Use narrative framing<\/strong>.<\/p>\n\n\n\n A second fundamental of strategic storytelling is identifying the audience and its goals, and proposing a solution to the problems they are facing by using specific stories. By presenting the message as a solution to a problem, the storyteller can effectively captivate the audience and allow them to care about the message that is being communicated.<\/p>\n\n\n\n Keep it simple<\/strong>.<\/p>\n\n\n\n One of the biggest takeaways Hattaway emphasized throughout the workshop was to keep the message simple. For broad audiences, political jargon may cause confusion. Hattaway connected this idea to the fluency theory, which states that people are more likely to trust visual, verbal and conceptual information they easily understand. \u201cYou need to keep things simple for people to trust what you are saying about your program, policy [or] initiative,\u201d Hattaway said.<\/p>\n\n\n\n Appeal to your audience<\/strong>.<\/p>\n\n\n\n People are motivated by several factors \u2013 and knowing how to reach the audience at multiple levels can help boost the effectiveness of a communications campaign. Hattaway suggested providing specific solutions that benefit both the individual and society to maximize motivation for the audience.<\/p>\n\n\n\n At the end of the workshop, Hattaway briefly discussed how to strategically use statistics in a meaningful way and wrapped up the presentation by sharing his podcast<\/a>, blog<\/a> and articles<\/a> for more resources on how to be an effective communicator and tell government success stories.<\/p>\n\n\n\n Watch the full event on YouTube now:<\/p>\n\n\n\n