{"id":34639,"date":"2022-06-07T14:55:12","date_gmt":"2022-06-07T18:55:12","guid":{"rendered":"https:\/\/ourpublicservice.org\/?p=34639"},"modified":"2024-02-01T16:19:29","modified_gmt":"2024-02-01T21:19:29","slug":"as-a-leader-are-you-actively-listening-five-quick-tips-to-make-sure-you-are","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/as-a-leader-are-you-actively-listening-five-quick-tips-to-make-sure-you-are\/","title":{"rendered":"As a leader, are you actively listening? Five quick tips to make sure you are"},"content":{"rendered":"\n<p>In early April, I joined about 25 other supervisors at the Partnership for a training opportunity called Crucial Conversations. The five-module course is based on a book with the same title that has sold millions of copies and provides people with the tools for communicating effectively when the stakes are high.<\/p>\n\n\n\n<p>One of the modules focused on listening. During the session, <a href=\"https:\/\/ourpublicservice.org\/staff\/virginia-hill\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virginia Hill<\/a>, a senior facilitator at the Partnership, asked us this question: \u201cAs a leader, are you listening?\u201d<\/p>\n\n\n\n<p>\u201cAnd I don\u2019t mean just listening, I mean <em>really<\/em> listening?\u201d<\/p>\n\n\n\n<p>Virginia was referring to active listening, a state of mind that goes beyond simply hearing words. Instead, you make a conscious effort to observe everything happening in a conversation, taking in the words, tone, inflection, body language and facial expressions of the person speaking. You\u2019re not thinking of the next thing you want to say, what emails you need to respond to or your next meeting. You\u2019re entirely present.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-should-you-actively-listen\"><strong>Why should you actively listen?<\/strong><\/h3>\n\n\n\n<p>When you actively listen, you take in the whole picture of a conversation rather than just the words spoken. And doing so can help you build connections with others, whether they are direct reports or your own supervisor. These stronger connections can lead to better engagements and strengthen bonds with your teammates\u2014all good things, right?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How can you actively listen?<\/strong><\/h3>\n\n\n\n<p>Most resources suggest that to actively listen, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Maintain eye contact.<\/li><li>Observe your own thoughts, but don\u2019t prioritize them.<\/li><li>Respond with nods and nonverbal gestures.<\/li><li>Paraphrase what you hear.<\/li><li>Ask follow-up questions, as appropriate.<\/li><\/ul>\n\n\n\n<p>A number of resources offer guidance on active listening, <a href=\"https:\/\/positivepsychology.com\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">like this one from Positive Psychology<\/a>. You can also read \u201c<a href=\"https:\/\/cruciallearning.com\/crucial-conversations-for-dialogue\/\" target=\"_blank\" rel=\"noreferrer noopener\">Crucial Conversations<\/a>\u201d to learn more about listening and for tips on identifying when a conversation you\u2019re having becomes \u201ccrucial.\u201d<\/p>\n\n\n\n<p>No matter the resource you read, remember that practice is most important. Practice. Practice. Practice. Just like any skill, the more you practice active listening, the better you\u2019ll be at it.<\/p>\n\n\n\n<p>Becoming a better active listener also means you will develop skills in all four areas of the Partnership\u2019s <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">Public Service Leadership Model<\/a>, which strives to set a new standard for effective federal leadership.<\/p>\n\n\n\n<p>When you actively listen, you improve your <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/becoming-self-aware\/#emotional-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">emotional intelligence<\/a> and become more <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/becoming-self-aware\/#self-reflection\" target=\"_blank\" rel=\"noreferrer noopener\">self-aware<\/a>. You also do a better job of <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/engaging-others\/\" target=\"_blank\" rel=\"noreferrer noopener\">engaging others<\/a>, which can help you <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/leading-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">lead change<\/a> and <a href=\"https:\/\/ourpublicservice.org\/leadership\/public-service-leadership-model\/achieving-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">achieve results<\/a> within your organization. All of that means you, your team and your agency is better serving the public.<\/p>\n\n\n\n<p>All it takes is actively listening.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In early April, I joined about 25 other supervisors at the Partnership for a training opportunity called Crucial Conversations. The five-module course is based on a book with the same title that has sold millions of copies and provides people with the tools for communicating effectively when the stakes are high. One of the modules&#8230;<\/p>\n","protected":false},"author":73,"featured_media":34648,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"categories":[7594],"tags":[9065,12001,9153],"class_list":["post-34639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership-collaboration","tag-leadership-training","tag-listening","tag-public-service-leadership-model"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>As a leader, are you actively listening? 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