{"id":34153,"date":"2022-06-05T08:27:00","date_gmt":"2022-06-05T12:27:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/?page_id=34153"},"modified":"2025-05-07T17:23:23","modified_gmt":"2025-05-07T21:23:23","slug":"case-study-becoming-self-aware","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/","title":{"rendered":"Case Study: Becoming Self-Aware"},"content":{"rendered":"\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/#case-studies\" data-label=\"Back to all case studies\" data-color=\"#000000\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-left\" style=\"color:#000000;border:1px solid #000000;background-color:#ffffff\" rel=\"noopener noreferrer\"><i class=\"fa fa-arrow-left before\"><\/i><span>Back to all case studies<\/span><\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-case-study-becoming-self-aware\">Case Study: Becoming Self-Aware<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-one-public-servant-s-strong-self-awareness-helped-create-a-more-nuclear-secure-world\"><strong>How one public servant\u2019s strong self-awareness helped create a more nuclear-secure world<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:18px\">For decades, the federal government has worked to keep nuclear facilities around the world safe and secure. In the early 2000s, these efforts hit a snag when yearlong talks between the Energy Department and the Russian Defense Ministry stalled, leaving nuclear materials in the former Soviet country vulnerable to theft and misuse.<\/p>\n\n\n\n<p style=\"font-size:18px\">A dynamic federal leader finally broke the logjam: Nicole Nelson-Jean, a recently hired 28-year-old working in the National Nuclear Security Administration\u2019s Material Protection Control and Accounting Program. Soon after she joined the agency, Nelson-Jean became a critical member of the U.S. team that had been negotiating with Russian authorities. In just four months, she revived the stalemated talks and hammered out a landmark agreement that laid the groundwork for the construction of the Kola Technical Center, the country\u2019s first nuclear training facility. Afterward, she received a <a href=\"https:\/\/servicetoamericamedals.org\/\">Samuel J. Heyman Service to America Medal<\/a>, a premier award that recognizes innovation and leadership in the federal government.<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean\u2019s unique sense of self-awareness made this breakthrough possible. Despite being the youngest person on the team, she ably related her own experiences to those of her Russian counterparts, cultivating an atmosphere of trust and mutual respect that facilitated productive talks. The characteristics inherent in this approach\u2014an authentic communication style, intellectual curiosity and an ability to self-reflect \u2014have helped Nelson-Jean create a more nuclear-secure world throughout her nearly three-decade career in public service.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cWhen I&#8217;m presented with an opportunity, I accept it and I move forward. I think many times we limit ourselves and say, \u2018I&#8217;m not sure if I&#8217;m ready for that. I&#8217;m not sure if that&#8217;s something that I can do, or if I have the educational background or the social background.\u2019 None of that comes to mind when I am presented with opportunities. I say yes.\u201d she said.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Nicole Nelson-Jean on how she approaches new learning opportunities.\" src=\"https:\/\/player.vimeo.com\/video\/542311564?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"background-color:#f3f3f4\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container\">\n<p style=\"font-size:15px\"><strong>From the story:<\/strong> In what ways does Nelson-Jean&#8217;s approach to challenges reflect a strong sense of self-awareness?<\/p>\n\n\n\n<p style=\"font-size:15px\"><strong>For reflection:<\/strong> How might you strengthen your sense of self-confidence, even, or perhaps especially, when you have different perspectives or background than others in your workplace?<\/p>\n\n\n\n<p style=\"font-size:15px\"><strong>For action: <\/strong>What challenge are you facing now that you could turn into an opportunity for self-assured leadership?<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"370\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/nelson-jean_nicole.jpeg\" alt=\"\" class=\"wp-image-28005\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/nelson-jean_nicole.jpeg 740w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/nelson-jean_nicole-300x150.jpeg 300w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><figcaption class=\"wp-element-caption\">Nicole Nelson-Jean of the National Nuclear Security Administration&#8217;s Material Protection Control and Accounting Program<\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color:#0e4c77\" data-bg-color=\"#0e4c77\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container\">\n<h5 class=\"wp-block-heading pl-2 pr-2 pt-2 has-white-color has-text-color\" id=\"engaging-others\"><strong>Engaging others<\/strong><\/h5>\n\n\n\n<p class=\"p-2 has-white-color has-text-color\" style=\"font-size:15px\"><strong>Becoming self-aware begins with an introspective understanding of your values, thought patterns and motivations, all of which are essential to personal development and better interactions with others. Self-awareness is an anchor, enabling you as a leader to stay true to yourself and perform at your highest level in service to the American public. The five subcompetencies to becoming self-aware include:<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button aligncenter pps-button rectangular_with_border tertiary with-none mx-auto\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/\" data-label=\"Learn more\" data-color=\"#0e4c77\" data-color-opacity=\"100\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-graphic-position=\"before\" data-button-style=\"rectangular_with_border\" data-theme-style=\"tertiary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"\" style=\"color:#0e4c77;border:1px solid #0e4c77;background-color:#FFFFFF\" rel=\"noopener noreferrer\"><span>Learn more<\/span><\/a>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Learning the field<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:18px\">Nelson-Jean did not envision a career in nuclear security growing up. As a college student, she knew little about nuclear issues or the country\u2019s nuclear history.<\/p>\n\n\n\n<p style=\"font-size:18px\">But a passion for learning led her to quickly develop expertise on the subject.<\/p>\n\n\n\n<p style=\"font-size:18px\">During her undergraduate years, Nelson-Jean\u2019s father\u2014a former member of the Navy Construction Battalion\u2014began working at the Los Alamos National Laboratory, a leading science and technology lab that helped develop atomic weapons during World War II.<\/p>\n\n\n\n<p style=\"font-size:18px\">During one visit, Nelson-Jean discovered Los Alamos had an internship program for college students. Seeking new opportunities, she applied to the program, was accepted and shortly thereafter organized Los Alamos\u2019 first student-led organization.<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean said that scientists in the lab noticed her leadership skills and initiative. Eventually, she connected with a mentor who encouraged her to explore nuclear security work.<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean followed suit by researching Los Alamos\u2019 history and the country\u2019s nuclear strategy. Her first project\u2014asking private citizens if the lab could access their property to do nuclear cleanup\u2014sparked further curiosity about America\u2019s nuclear past.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Later, Nelson-Jean went to Washington, D.C., to support her mentor\u2019s work on a high-level Energy Department advisory committee. The experience enabled Nelson-Jean to see firsthand how her activities at Los Alamos helped strengthen the country\u2019s national security. Understanding the broader impact of her work has motivated Nelson-Jean to take her responsibilities seriously and hold herself to high standards of integrity as a public servant.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cI was able to make that connection by physically being [in Washington, D.C.] and understanding how important [Los Alamos\u2019 work] was for our nation. That\u2019s really where I got the gravity of the work that we were doing,\u201d she said.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"height:300px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"background-color:#f3f3f4\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container px-4\">\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>From the story:<\/strong> How did Nicole\u2019s curiosity benefit her? How did she continue to learn and be open to new challenges throughout her early career?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For reflection:<\/strong> When was the last time your desire to learn caused you to step outside of your comfort zone?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For action:<\/strong> How will you seek out opportunities to continually learn and grow?<\/p>\n<\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-russian-negotiations\">The Russian negotiations<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:18px\">These experiences launched Nelson-Jean into her full-time position with the National Nuclear Security Administration\u2019s Material Protection Control and Accounting Program, which aims to secure and protect nuclear material in Russia and other former Soviet Union countries.<\/p>\n\n\n\n<p style=\"font-size:18px\">Once again, Nelson-Jean\u2019s passion for learning enabled her to tackle new challenges. &nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">As she researched the program, Nelson-Jean read about a failed agreement with the Russian Federation regarding its nuclear training facilities. She sent written comments to her immediate supervisor recommending the team organize face-to-face meetings with the Russian negotiators. Previously, the two sides had conducted all their meetings via phone, email or cable communication.<\/p>\n\n\n\n<p style=\"font-size:18px\">The suggestion underscored one of the core characteristics that has enabled Nelson-Jean\u2019s success: a desire to listen to\u2014and build trusting relationships with\u2014people who hold different perspectives than she does.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201c We were talking past each other and not giving ourselves the ability to really listen. We were stating our demands, but not really listening to the other party,\u201d she said.<\/p>\n\n\n\n<p style=\"font-size:18px\">Impressed by this fresh approach, Nelson-Jean\u2019s supervisor sent the recommendations to the National Nuclear Security Administration\u2019s assistant secretary, an expert on Russian security issues.<\/p>\n\n\n\n<p style=\"font-size:18px\">Initially, Nelson-Jean worried that her ideas would be rejected. \u201cI was a little shaky because I was brand new and very young at the time,\u201d Nelson-Jean said.<\/p>\n\n\n\n<p style=\"font-size:18px\">Instead, the opposite occurred: The assistant secretary agreed with Nelson-Jean\u2019s suggestions and immediately included her on the Department of Energy\u2019s negotiation team.<\/p>\n\n\n\n<p style=\"font-size:18px\">The lesson for Nelson-Jean was clear: Investigate new ideas and don\u2019t be afraid to express them.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cThat\u2019s what really started me down this path\u2014just sort of scribbling some recommendations on how to move forward,\u201d she said.<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean\u2019s supervisor told her to expect an icy reception from the Russian negotiators because she had a very different background&nbsp;than the seasoned Cold War veterans who comprised the Russian delegation.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">But Nelson-Jean\u2019s authentic communication style enabled her to defy the odds. &nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Throughout the negotiations, Nelson-Jean found common ground with her Russian counterparts by connecting her experiences to certain aspects of Russian life and culture. She talked about reading Dostoevsky in graduate school, for example, and discussed her father\u2019s Navy career\u2014something that the Russian team\u2019s naval officers related to immediately.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cI find that, if you\u2019re open, people will always find a way to connect with you. All you have to do is be open to finding that connection with them,\u201d she said.<\/p>\n\n\n\n<p style=\"font-size:18px\">For Nelson-Jean, making these types of connections was nothing new. As the daughter of a military man who moved frequently, she lived in three different countries before arriving in the U.S. and attended eight high schools in five states.<\/p>\n\n\n\n<p style=\"font-size:18px\">These experiences provided Nelson-Jean with a unique ability to connect with people of different backgrounds.<\/p>\n\n\n\n<p style=\"font-size:18px\">Having lived in many different parts of the world, she could appreciate these differences from an early age. \u201cI just think that made me better at really listening and seeking to understand,&#8221; she said.<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean\u2019s negotiating skills and communication style helped her end the long stalemate. Within four months, she finalized an agreement with the Russian team that laid the groundwork for the construction on the Kola Technical Center, a joint training facility designed to help Russia better protect and inspect its nuclear material stockpiles.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">Nelson-Jean attributes this success to forging an emotional connection with the Russian delegation.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cAt the end of the day, it&#8217;s not so much what you say and how it comes out, but people remember how you made them feel,\u201d she said.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"2004 Call to Service Recipient\" src=\"https:\/\/player.vimeo.com\/video\/8700721?dnt=1&amp;app_id=122963\" width=\"480\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:800px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"background-color:#f3f3f4\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container px-4\">\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>From the story:<\/strong> How would you describe Nicole\u2019s approach and strategy for building rapport with her counterparts in Russia? What assumptions did she test?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For reflection: <\/strong>How does one develop a strong sense of self? How might you challenge yourself to test your assumptions about others?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For action: <\/strong>How might you better use your emotional intelligence to get results? How might you seek out and embrace different opinions and perspectives?<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Embracing new challenges<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:18px\">These qualities have enabled Nelson-Jean to tackle new challenges throughout her career.<\/p>\n\n\n\n<p style=\"font-size:18px\">After working in several posts overseas, she returned to the National Nuclear Security Administration to help run the Lawrence Livermore National Laboratory, which helps manage the country\u2019s nuclear weapons stockpile.<\/p>\n\n\n\n<p style=\"font-size:18px\">As part of this work, she oversaw the lab\u2019s National Ignition Facility, the world\u2019s largest laser system, which helps scientists observe how nuclear reactions occur. At one point, Nelson-Jean had to convince a worried public and skeptical policymakers that the facility could safely use plutonium for its work.<\/p>\n\n\n\n<p style=\"font-size:18px\">To do so, she and her team briefed officials at the departments of Energy and Defense, spoke with key members of Congress and conducted continual outreach with local residents. These conversations enabled the team to receive organized feedback about the project and develop an ongoing dialogue with its major stakeholders. The process took time, but Nelson-Jean considered it one of her fundamental responsibilities as a public servant. By being transparent and demonstrating integrity, she achieved the public buy-in that enabled her to achieve her mission.&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cIt took a lot of relationship building, listening, and understanding what the resistance was and why that resistance was there,\u201d she said. \u201cThat supported us moving forward with our national security and stockpile stewardship mission.\u201d<\/p>\n\n\n\n<p style=\"font-size:18px\">Later, Nelson-Jean managed the Savannah River Site, which processes, stores and disposes of nuclear materials and oversees waste management and environmental cleanup initiatives.<\/p>\n\n\n\n<p style=\"font-size:18px\">The move put her in charge of a large plant complex for the first time in her career\u2014a new role that required her to follow strict production schedules and timelines.<\/p>\n\n\n\n<p style=\"font-size:18px\">To succeed, Nelson-Jean sought constant feedback from her staff about how the plant operated and dedicated herself to learning about her employees. As a result, she gained a better understanding of her new work environment.<\/p>\n\n\n\n<p style=\"font-size:18px\">\u201cThe idea of being self-aware was immediate walking into that job because I had to seek feedback on what was going on around me and with my staff,\u201d she said. &nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\">After nearly three decades of government service, Nelson-Jean finds herself in another critical role. In August 2020, she became a senior leader responsible for overseeing field operations for Energy\u2019s Office of Environmental Management, a position that requires her to manage 16 field offices, a $7.5 billion budget and more than 33,000 employees. It is the largest administrative challenge of her career.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c40abe16861c16792cc2c0ffa90b6c01\" style=\"font-size:18px\">Nelson-Jean plans to use her passion for learning, self-reflective attitude and authentic communication style to forge the types of relationships and bonds that have sustained her career. For her, these qualities are critical to effective public service. \u201cBeing open to connections and relationships are what help us succeed in whatever we need to do\u2014whether it&#8217;s nuclear nonproliferation or building a shelter for homeless children,\u201d she said. \u201c<a>The earlier in your career that you understand how relationships play such a critical role in your success and your ability to get things done, the better off you are.\u201d<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Nicole Nelson-Jean on how building strong relationships enables career success.\" src=\"https:\/\/player.vimeo.com\/video\/542312200?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:500px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"background-color:#f3f3f4\" data-bg-color=\"#f3f3f4\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container px-4\">\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>From the story:<\/strong> How did Nicole demonstrate integrity to partner with stakeholders?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For reflection: <\/strong>Which relationships could you strengthen at work to help you do your job better?<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:15px\"><strong>For action: <\/strong>How might you create an environment and forum for others to continually give you feedback? What benefit would that have?<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:2px;background-color:#015081;color:#015081\" data-color=\"#015081\" data-color-opacity=\"100\" data-thickness=\"2\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-explore-our-other-case-studies\">Explore our other case studies<\/h4>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/\" data-label=\"Becoming Self-Aware\" data-color=\"#FFFFFF\" data-color-opacity=\"100\" data-bg-color=\"#EE3831\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#FFFFFF;border:1px solid #FFFFFF;background-color:#EE3831\" rel=\"noopener noreferrer\"><span>Becoming Self-Aware<\/span><\/a>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-engaging-others\/\" data-label=\"Engaging Others\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Engaging Others<\/span><\/a>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-leading-change\/\" data-label=\"Leading Change\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Leading Change<\/span><\/a>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-achieving-results\/\" data-label=\"Achieving Results\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Achieving Results<\/span><\/a>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-stewardship-of-public-trust\/\" data-label=\"Stewardship of Public Trust\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Stewardship of Public Trust<\/span><\/a>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_with_border primary with-none\" target=\"_self\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-commitment-to-public-good\/\" data-label=\"Commitment to Public Good\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_with_border\" data-theme-style=\"primary\" data-graphic-type=\"none\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#FFFFFF\" rel=\"noopener noreferrer\"><span>Commitment to Public Good<\/span><\/a>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Case Study: Becoming Self-Aware How one public servant\u2019s strong self-awareness helped create a more nuclear-secure world For decades, the federal government has worked to keep nuclear facilities around the world safe and secure. In the early 2000s, these efforts hit a snag when yearlong talks between the Energy Department and the Russian Defense Ministry stalled,&#8230;<\/p>\n","protected":false},"author":73,"featured_media":29578,"parent":34143,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-34153","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Case Study: Becoming Self-Aware &#8226; Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: Becoming Self-Aware\" \/>\n<meta property=\"og:description\" content=\"How one public servant\u2019s strong self-awareness helped create a more nuclear-secure world\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T21:23:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/nelson-jean_nicole.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"370\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"How one public servant\u2019s strong self-awareness helped create a more nuclear-secure world\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/\",\"url\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/tools\/case-study-becoming-self-aware\/\",\"name\":\"Case Study: Becoming Self-Aware &#8226; 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