{"id":34150,"date":"2022-06-05T08:34:00","date_gmt":"2022-06-05T12:34:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/?page_id=34150"},"modified":"2025-11-18T15:56:07","modified_gmt":"2025-11-18T20:56:07","slug":"achieving-results","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/","title":{"rendered":"Achieving Results"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"public-service-leadership-model\">Public Service Leadership Model<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"achieving-results\"><strong><strong>Achieving Results<\/strong><\/strong><\/h2>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column pt-0 pb-0\" data-bg-type=\"color\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird pl-0 mb-0 pb-0  mt-0\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column pl-0 is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:22px\">Achieving results means managing skillfully, thinking strategically and making good decisions that deliver measurable outcomes and improve the quality of life for the nation and the world. &nbsp;The five subcompetencies to achieving results include: <\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#accountability\" data-label=\"Accountability\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Accountability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#evidence-decisions\" data-label=\"Evidence-based decision-making\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Evidence-based decision-making<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#systems-thinking\" data-label=\"Systems thinking\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Systems thinking<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#technology-acumen\" data-label=\"Technology Acumen\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Technology Acumen<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#customer-experience\" data-label=\"Customer experience\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Customer experience<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image mt-0 mb-0\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1024x1024.png\" alt=\"\" class=\"wp-image-34358\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1024x1024.png 1024w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-300x300.png 300w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-150x150.png 150w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-768x768.png 768w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-250x250.png 250w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1536x1536.png 1536w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-2048x2048.png 2048w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1600x1600.png 1600w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1920x1920.png 1920w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Achieving-Results-1200x1200.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"accountability\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-accountability\">Accountability  <\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-hold-nbsp-others-accountable-nbsp-and-nbsp-accept-nbsp-responsibility-for-nbsp-the-nbsp-consequences-of-nbsp-your-nbsp-decisions\">Hold&nbsp;others accountable&nbsp;and&nbsp;accept&nbsp;responsibility for&nbsp;the&nbsp;consequences of&nbsp;your&nbsp;decisions.<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cAccountability is the glue that ties commitment to the result.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Bob Proctor<\/strong>, international best-selling author, coach, and speaker<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n<div id=\"block733588\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/culture.io\/responsibility-vs-accountability\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/culture.io\/responsibility-vs-accountability\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tResponsibility vs. Accountability\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Responsibility is great, and has its place, but accountability is the &#8220;secret sauce&#8221; for leaders to set a culture for teams to build trust and rebound from mistakes and learning moments.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/235854131\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/235854131\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tHolding Volkswagen Accountable\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Learn how Phillip A. Brooks, Byron Bunker, and Josh H. Van Eaton conducted a steadfast investigation to hold Volkswagen accountable for rigging more than a half million vehicles to evade pollution regulations.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/342025059\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/342025059\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tResults and Metrics\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Charlie Bolden discusses how results need to be accompanied by metrics so that you can prescribe greater meaning to the changes being made.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why is accountability important in my work environment? What are the benefits? <\/li>\n\n\n\n<li>When something goes wrong in my purview of work, how likely am I to take responsibility? What gets in the way of taking ownership over my work? <\/li>\n\n\n\n<li>What do people fear about accountability? How could these fears be mitigated? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a rel=\"noreferrer noopener\" aria-label=\"5 Ways to Promote Accountability (opens in a new tab)\" href=\"https:\/\/www.gallup.com\/workplace\/257945\/ways-create-company-culture-accountability.aspx\" target=\"_blank\">5 Ways to Promote Accountability<\/a> \u2013 Andrew Robertson and Nate Dvorak, <em>Consultants and researchers at Gallup<\/em><\/p>\n\n\n\n<p><strong>READ:<\/strong> <a href=\"https:\/\/www.govexec.com\/management\/2014\/06\/4-ways-improve-accountability-your-office\/86008\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"4 Ways to Improve Accountability in your Office (opens in a new tab)\">4 Ways to Improve Accountability in your Office<\/a> \u2013 Jackson Nickerson, <em>Associate Dean at Brookings Executive Education and GovExec contributer <\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a rel=\"noreferrer noopener\" aria-label=\"The Best Teams Hold Themselves Accountable (opens in a new tab)\" href=\"https:\/\/hbr.org\/2014\/05\/the-best-teams-hold-themselves-accountable\" target=\"_blank\">The Best Teams Hold Themselves Accountable<\/a> \u2013 Joseph Grenny, <em>Harvard Business Review<\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#innovation-creativity\" data-label=\"Innovation and creativity\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Innovation and creativity<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#continuous-learning\" data-label=\"Continuous learning\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Continuous learning<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#evidence-decisions\" data-label=\"Evidence-based decision making\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Evidence-based decision making<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#ffffff\" data-bg-type=\"color\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"evidence-based-decision-making\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-based-decision-making\">Evidence-based Decision-making  <\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-make-nbsp-choices-grounded-in-the-best-available-information-and-data\">Make&nbsp;choices grounded in the best available information and data.<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> &#8220;Without data, you\u2019re just another person with an opinion&#8221;<\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>W. Edwards Deming<\/strong>, renowned data scientist  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-0\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n<div id=\"block272727\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/servicetoamericamedals.org\/honorees\/arthur-a-allen\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servicetoamericamedals.org\/honorees\/arthur-a-allen\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tSearch and Rescue Technology\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Read how Arthur A. Allen used years of research to create the life-saving Search and Rescue Optimal Planning System (SAROPS).<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/02\/Intelligent-Automation-and-Data.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/02\/Intelligent-Automation-and-Data.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tImproving Outcomes in Government through Data and Intelligent Automation\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tOrganizations are redefining, improving and maturing operational processes and creating intelligent workflows that combine intelligent automation technology with new ways to get work done. In&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2012\/10\/2a19285ccbb24181d1717efe4d345fa1-1399995166.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2012\/10\/1910adbe792378756733864f3f040114-1399995166.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2012\/10\/2a19285ccbb24181d1717efe4d345fa1-1399995166.pdf\" target=\"\" title=\"From Data to Decisions II: Building an Analytics Culture\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for From Data to Decisions II: Building an Analytics Culture<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2012\/10\/2a19285ccbb24181d1717efe4d345fa1-1399995166.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tFrom Data to Decisions II: Building an Analytics Culture\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe Partnership for Public Service and the IBM Center for The Business of Government released, &ldquo;From Data to Decisions II: Building an Analytics Culture.&rdquo; This&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-0\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What are my trusted sources for facts, and how do I use these sources in my work? <\/li>\n\n\n\n<li>How do I know when I have \u201cenough\u201d information to make a decision? <\/li>\n\n\n\n<li>How can I best weigh facts and data with emotions and other considerations?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a href=\"https:\/\/hbr.org\/2007\/11\/a-leaders-framework-for-decision-making\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"A Leader\u2019s Framework for Decision Making (opens in a new tab)\">A Leader\u2019s Framework for Decision Making<\/a><a href=\"https:\/\/ruthmcgowan.com\/seeking-authentic-leadership\/\">&nbsp;<\/a>\u2013&nbsp;David J. Snowden and Mary E. Boone, Harvard Business Review contributors&nbsp; &nbsp;<\/p>\n\n\n\n<p><strong>READ: <\/strong><a rel=\"noreferrer noopener\" aria-label=\"Evidence, Facts and Intuition in Decision Making (opens in a new tab)\" href=\"https:\/\/www.ideasforleaders.com\/ideas\/evidence-facts-and-intuition-in-decision-making\" target=\"_blank\">Evidence, Facts and Intuition in Decision Making<\/a><a href=\"https:\/\/ruthmcgowan.com\/seeking-authentic-leadership\/\">&nbsp;<\/a>\u2013&nbsp; IdeasforLeaders.com <\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.federaltimes.com\/opinions\/2019\/03\/27\/the-need-for-analytics-in-government-decision-making\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"The Need for Analytics in Government Decision-making (opens in a new tab)\">The Need for Analytics in Government Decision-making<\/a><a href=\"https:\/\/ruthmcgowan.com\/seeking-authentic-leadership\/\">&nbsp;<\/a>\u2013&nbsp;Steve Bennett,<em> SAS Global Government Practice and Federal Times contributor<\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"background-color:#FFFFFF\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#continuous-learning\" data-label=\"Continuous learning\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Continuous learning<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#adaptability\" data-label=\"Adaptability\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Adaptability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#accountability\" data-label=\"Accountability\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Accountability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"systems-thinking\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-systems-thinking\">Systems Thinking<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-learn-how-to-navigate-the-unique-government-system-nbsp\">Learn how to navigate the unique government system.&nbsp; <\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cSystems thinking is a discipline for seeing wholes. It\u2019s a framework for seeing interrelationships rather than things, for seeing \u2018patterns for change\u2019 rather than static \u2018snapshots&#8217;.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Peter Senge<\/strong>, systems scientists and lecturer at MIT <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-1\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n<div id=\"block964723\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/FOG1-01-1024x1024.png) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\" target=\"\" title=\"A Roadmap to the Future: Toward a More Connected Federal Government\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for A Roadmap to the Future: Toward a More Connected Federal Government<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tA Roadmap to the Future: Toward a More Connected Federal Government\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe federal landscape is expected to change dramatically in the next decade as the power and capacity of technology advance, more data becomes available and&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/416413828\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/416413828\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tLeading in Complex Times\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Hear Admiral Thad Allen talk about how leading in complex times requires co-production across boundaries, supported by continuous learning and emotional intelligence.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/141688796\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/141688796\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tProtecting the Environment and Health of Millions of People\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Learn about Jacob Moss\u2019 efforts to build an alliance of federal and international agencies, countries and corporations to bring more efficient cook stoves and cleaner burning fuels to homes in developing nations, protecting the environment and the health of millions of people worldwide.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-1\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If explaining my work environment to others, how would I describe it? What factors make it unique? <\/li>\n\n\n\n<li>Who are the key decision-makers, stakeholders and influencers within my organization? <\/li>\n\n\n\n<li>What are some ways that my colleagues and I can first learn, and then better navigate our work environment? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ:<\/strong> <a aria-label=\"Creativity is Not Innovation (But You Need Both) (opens in a new tab)\" href=\"https:\/\/www.washingtonpost.com\/news\/on-leadership\/wp\/2013\/06\/07\/tackling-management-challenges-at-the-department-of-homeland-security\/?arc404=true\">T<\/a><a rel=\"noreferrer noopener\" aria-label=\"ackling Management Challenges at the Department of Homeland Security (opens in a new tab)\" href=\"https:\/\/www.washingtonpost.com\/news\/on-leadership\/wp\/2013\/06\/07\/tackling-management-challenges-at-the-department-of-homeland-security\/?arc404=true\" target=\"_blank\">ackling Management Challenges at the Department of Homeland Security<\/a> \u2013 Tom Fox, <em>Former VP, Leadership Development at the Partnership for Public Service and contributor to Washington Post<\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a rel=\"noreferrer noopener\" aria-label=\"Implementing Cross-Agency Collaboration: A Guide for Federal Managers (opens in a new tab)\" href=\"http:\/\/www.businessofgovernment.org\/sites\/default\/files\/Management%20Jane%20Fountain.pdf\" target=\"_blank\">Implementing Cross-Agency Collaboration: A Guide for Federal Managers<\/a> \u2013 Jane Fountain, <em>Professor at University of Massachusetts and BusinessofGovernment.org contributor <\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.govexec.com\/management\/2017\/07\/users-guide-getting-things-done-government\/139558\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"A User\u2019s Guide to Getting Things Done in Governmen (opens in a new tab)\">A User\u2019s Guide to Getting Things Done in Governmen<\/a><a href=\"https:\/\/www.govexec.com\/management\/2017\/07\/users-guide-getting-things-done-government\/139558\/\">t<\/a> \u2013 Alexis Wichowski, <em>Professor at Columbia University\u2019s School of International and Public Affairs and GovExec.com contributor <\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#collaboration\" data-label=\"Collaboration\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Collaboration<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#relationship-building\" data-label=\"Relationship-building\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Relationship-building<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"https:\/\/dev.ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/becoming-self-aware\/#continuous-learning\" data-label=\"Continuous learning\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Continuous learning<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#ffffff\" data-bg-type=\"color\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"technology-acumen\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-technology-acumen\">Technology Acumen<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-understand-nbsp-the-importance-of-technology-nbsp-and-nbsp-how-it-can-improve-nbsp-organizational-outcomes\">Understand&nbsp;the importance of technology&nbsp;and&nbsp;how it can improve&nbsp;organizational outcomes. <\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cInformation technology and business are becoming inextricably interwoven. I don\u2019t think anyone can talk meaningfully about one without talking about the other.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Bill Gates<\/strong>, founder of Microsoft and renowned philanthropist  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-2\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n<div id=\"block96948\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Blog\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/blog\/immersive-technologies-a-future-way-to-train-and-prepare-employees-for-achieving-agency-missions\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/01\/Immersive-technology-image-Cropped-1024x516.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/blog\/immersive-technologies-a-future-way-to-train-and-prepare-employees-for-achieving-agency-missions\/\" target=\"\" title=\"Immersive technologies: A future way to train and prepare employees for achieving agency missions\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for Immersive technologies: A future way to train and prepare employees for achieving agency missions<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/blog\/immersive-technologies-a-future-way-to-train-and-prepare-employees-for-achieving-agency-missions\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tImmersive technologies: A future way to train and prepare employees for achieving agency missions\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tImmersive technologies, such as virtual reality, are a collection of technologies that change or enhance our physical environment. Learn more about how federal agencies are&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2019\/02\/More-Than-Meets-AI.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2019\/02\/More-Than-Meets-AI_Instagram-Post.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2019\/02\/More-Than-Meets-AI.pdf\" target=\"\" title=\"More Than Meets AI\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for More Than Meets AI<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2019\/02\/More-Than-Meets-AI.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tMore Than Meets AI\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe Partnership and the IBM Center for The Business of Government explore how artificial intelligence will affect federal work and the federal workforce.\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/05\/Cracking-the-Code.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/05\/Cracking-the-Code_Square-1024x1024.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/05\/Cracking-the-Code.pdf\" target=\"\" title=\"Cracking the Code: Harnessing the Exponential Power of Technology\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for Cracking the Code: Harnessing the Exponential Power of Technology<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/05\/Cracking-the-Code.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tCracking the Code: Harnessing the Exponential Power of Technology\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe Partnership and Booz Allen Hamilton identify how the government uses\u202fartificial intelligence, immersive technologies and edge computing to drive operations. Topics include how agencies can&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-2\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In what areas of technology am I strong? How might I offer assistance to others?<\/li>\n\n\n\n<li>In what areas of technology am I weak? How might I bridge that gap or learn what I need to know? <\/li>\n\n\n\n<li>How might I stay up-to-date on the latest trends and tools? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a aria-label=\"A Tech-Savvy Government (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/www.td.org\/magazines\/the-public-manager\/a-tech-savvy-government\" target=\"_blank\">A Tech-Savvy Government<\/a><a rel=\"noreferrer noopener\" aria-label=\"Leading with Character: Integrity  (opens in a new tab)\" href=\"https:\/\/www.michaelleestallard.com\/leading-with-character-integrity\" target=\"_blank\"> <\/a>\u2013 Roxy Torrer, <em>Former ATD Staff and author <\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.govexec.com\/management\/2017\/01\/government-needs-tech-savvy-leaders-succeed-says-outgoing-omb-chief\/134373\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Government Needs Tech-Savvy Leaders to Succeed, Says Outgoing OMB Chief (opens in a new tab)\">Government Needs Tech-Savvy Leaders to Succeed, Says Outgoing OMB Chief<\/a> \u2013 Kellie Lunney, <em>Senior Correspondent at GovExec.com <\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/businesscollective.com\/5-ways-you-can-instantly-become-more-tech-savvy\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"5 Ways You Can Instantly Become More Tech Savvy (opens in a new tab)\">5 Ways You Can Instantly Become More Tech Savvy<\/a> \u2013 Drew Hendricks, <em>Marketing Manager at Nextiva and BusinessCollective.com contributor<\/em> <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"background-color:#FFFFFF\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#innovation-creativity\" data-label=\"Innovation and creativity\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Innovation and creativity<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#continuous-learning\" data-label=\"Continuous learning\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Continuous learning<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#embracing-risk\" data-label=\"Embracing risk and uncertainty\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Embracing risk and uncertainty<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n\n\n\n<p><strong><br>\n<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"customer-experience\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-experience\">Customer Experience<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-act-nbsp-with-internal-and-external-customers-in-mind-nbsp\">Act&nbsp;with internal and external customers in mind. &nbsp; <\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cHow you think about your customer influences how you respond to them.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Marilyn Suttle<\/strong>, Customer Service author and speaker <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-3\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n<div id=\"block882535\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/publications\/leading-with-experience\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/08\/New-feature-01-1-1024x420.png) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/publications\/leading-with-experience\/\" target=\"\" title=\"Leading with Experience\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for Leading with Experience<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/publications\/leading-with-experience\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tLeading with Experience\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"subtitle\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tA Framework for Customer-Focused Leadership in Government\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tGood leadership enables our government to more effectively respond to public needs. The Partnership for Public Service and Maximus Federal address how individual leaders can&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/183322396\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/183322396\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tReducing Medical Errors\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Learn how Paul McGann, Jean D. Moody-Williams, and Dennis Wagner created an innovative public-private sector initiative at the Centers for Medicare and Medicaid Services to increase patient safety and reduce readmissions to U.S. hospitals \u2013 in part by incorporating the views of the patients and families into the initiative.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-3\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What do my customers care most about? <\/li>\n\n\n\n<li>How well is my organization currently meeting customer needs and wants? What else might we be doing? <\/li>\n\n\n\n<li>How will excellent customer service lead to greater ability to meet our mission? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ:<\/strong> <a href=\"https:\/\/www.mckinsey.com\/industries\/public-sector\/our-insights\/improving-the-customer-experience-to-achieve-government-agency-goals\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Improving the Customer Experience to Achieve Government-Agency Goals (opens in a new tab)\">Improving the Customer Experience to Achieve Government-Agency Goals<\/a> \u2013 Tony D\u2019Emidio, David Malfara, and&nbsp;Kevin Neher, <em>McKinsey &amp; Company<\/em><\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/issuu.com\/govloop\/docs\/your_role_in_gov_customer_service?e=3570346\/54453003\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Defining Your Role in Government Customer Service (opens in a new tab)\">Defining Your Role in Government Customer Service<\/a> \u2013 <em>GovLoop<\/em><\/p>\n\n\n\n<p><strong>WATCH: <\/strong>How Airbnb Designs for Trust \u2013 Joe Gebbia, <em>Co-founder of Airbnb and Ted Talk Speaker<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Joe Gebbia: How Airbnb designs for trust\" src=\"https:\/\/embed.ted.com\/talks\/joe_gebbia_how_airbnb_designs_for_trust\" width=\"500\" height=\"282\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies <\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#innovation-creativity\" data-label=\"Innovation and creativity\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Innovation and creativity<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#self-reflection\" data-label=\"Self-reflection\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Self-reflection<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#relationship-building\" data-label=\"Relationship-building\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Relationship-building<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>\u00a9 2025 Partnership for Public Service, Inc. All rights reserved.<\/em><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Public Service Leadership Model Achieving Results \u00a9 2025 Partnership for Public Service, Inc. All rights reserved.<\/p>\n","protected":false},"author":73,"featured_media":27988,"parent":34145,"menu_order":3,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":true,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-34150","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Achieving Results &#8226; Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Achieving Results\" \/>\n<meta property=\"og:description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T20:56:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/\",\"url\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/\",\"name\":\"Achieving Results &#8226; Partnership for Public Service\",\"isPartOf\":{\"@id\":\"https:\/\/ourpublicservice.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg\",\"datePublished\":\"2022-06-05T12:34:00+00:00\",\"dateModified\":\"2025-11-18T20:56:07+00:00\",\"description\":\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\",\"breadcrumb\":{\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg\",\"width\":1800,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ourpublicservice.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Public Service Leadership Institute\u00ae\",\"item\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Public Service Leadership Model\",\"item\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Achieving Results\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ourpublicservice.org\/#website\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"name\":\"Partnership for Public Service\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ourpublicservice.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ourpublicservice.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ourpublicservice.org\/#organization\",\"name\":\"Partnership for Public Service\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"width\":300,\"height\":58,\"caption\":\"Partnership for Public Service\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\",\"https:\/\/x.com\/RPublicService\",\"https:\/\/www.instagram.com\/rpublicservice\/\",\"https:\/\/www.linkedin.com\/company\/partnership-for-public-service\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Achieving Results &#8226; Partnership for Public Service","description":"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/","og_locale":"en_US","og_type":"article","og_title":"Achieving Results","og_description":"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.","og_url":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/","og_site_name":"Partnership for Public Service","article_publisher":"https:\/\/www.facebook.com\/partnershipforpublicservice\/","article_modified_time":"2025-11-18T20:56:07+00:00","og_image":[{"width":1800,"height":800,"url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@RPublicService","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/","url":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/","name":"Achieving Results &#8226; Partnership for Public Service","isPartOf":{"@id":"https:\/\/ourpublicservice.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage"},"image":{"@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage"},"thumbnailUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg","datePublished":"2022-06-05T12:34:00+00:00","dateModified":"2025-11-18T20:56:07+00:00","description":"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.","breadcrumb":{"@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#primaryimage","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Leadership-Model-header.jpg","width":1800,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/achieving-results\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ourpublicservice.org\/"},{"@type":"ListItem","position":2,"name":"Public Service Leadership Institute\u00ae","item":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/"},{"@type":"ListItem","position":3,"name":"Public Service Leadership Model","item":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/"},{"@type":"ListItem","position":4,"name":"Achieving Results"}]},{"@type":"WebSite","@id":"https:\/\/ourpublicservice.org\/#website","url":"https:\/\/ourpublicservice.org\/","name":"Partnership for Public Service","description":"","publisher":{"@id":"https:\/\/ourpublicservice.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ourpublicservice.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ourpublicservice.org\/#organization","name":"Partnership for Public Service","url":"https:\/\/ourpublicservice.org\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","width":300,"height":58,"caption":"Partnership for Public Service"},"image":{"@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/partnershipforpublicservice\/","https:\/\/x.com\/RPublicService","https:\/\/www.instagram.com\/rpublicservice\/","https:\/\/www.linkedin.com\/company\/partnership-for-public-service"]}]}},"_links":{"self":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/pages\/34150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/users\/73"}],"replies":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/comments?post=34150"}],"version-history":[{"count":0,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/pages\/34150\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/pages\/34145"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media\/27988"}],"wp:attachment":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media?parent=34150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}