{"id":34148,"date":"2022-06-05T08:34:00","date_gmt":"2022-06-05T12:34:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/?page_id=34148"},"modified":"2025-05-15T14:39:08","modified_gmt":"2025-05-15T18:39:08","slug":"engaging-others","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/engaging-others\/","title":{"rendered":"Engaging Others"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"public-service-leadership-model\">Public Service Leadership Model<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"engaging-others\"><strong>Engaging Others<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column pb-0\" data-bg-type=\"color\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird pl-0 mb-0 pb-0  mt-0\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column pl-0 is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:22px\">Engaging others involves working with others effectively, whether by fostering individual relationships, working with a team or leading an organization. Effective leaders create a collaborative environment that encourages productive communication and allows others to grow. The five subcompetencies to engaging others include:<\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_blank\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#relationship-building\" data-label=\"Relationship building\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Relationship building<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#empowering-others\" data-label=\"Empowering others\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Empowering others<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#collaboration\" data-label=\"Collaboration\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Collaboration<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#conflict-management\" data-label=\"Conflict management\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Conflict management<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button pps-button rectangular_without_border primary with-icon p-0 font-weight-bold\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#fostering-engagement\" data-label=\"Fostering engagement\" data-color=\"#EE3831\" data-color-opacity=\"100\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"primary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:#EE3831;border:1px solid #EE3831;background-color:#ffffff\" rel=\"noopener noreferrer\"><span>Fostering engagement<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image mt-0 mb-0\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1024x1024.png\" alt=\"\" class=\"wp-image-34360\" srcset=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1024x1024.png 1024w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-300x300.png 300w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-150x150.png 150w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-768x768.png 768w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-250x250.png 250w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1536x1536.png 1536w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-2048x2048.png 2048w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1600x1600.png 1600w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1920x1920.png 1920w, https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/05\/NEW-Leadership-Model_Engaging-Others-1200x1200.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"relationship-building\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-relationship-building\">Relationship Building<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-communicate-to-build-trust-and-cohesion\">Communicate to build trust and cohesion. <\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cThe day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.\u201d <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Colin Powell<\/strong>, Former General and Secretary of State <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"block561486\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/www.youtube.com\/watch?v=cBmMZFMPf18\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/watch?v=cBmMZFMPf18\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tBuilding Connections: How to Be a Relationship Ninja\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Rosan Auyeung-Chen, a Registered Clinical Counsellor, presents the steps required to build and maintain good relationships. She proposes that the breaking points in our weaker relationships are not found in the other person, or even in the interactions amongst us, but rather in ourselves.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/304393265\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/304393265\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tHow Can I Help?\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>In this clip, Doug Conant, former CEO and president of Campbell Soup Company talks about the value of a simple question: How can I help?<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/75982830\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/75982830\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tBringing Young Leaders Together\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Discover how Andrew Rabens brought young leaders from across the Middle East together to both empower them and familiarize them with American democratic institutions and society.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list pl-4\">\n<li>What is my preferred way of communicating with others? Why is that the case?<\/li>\n\n\n\n<li>Do I implicitly trust people or does it need to be earned? How does that affect my work?<\/li>\n\n\n\n<li>What can I do to build trust and rapport with my team? Think of both formal and informal opportunities to connect.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#empowering-others\" data-label=\"Empowering others\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Empowering others<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#influence\" data-label=\"Influence\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Influence<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#emotional-intelligence\" data-label=\"Emotional intelligence\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Emotional intelligence<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.washingtonpost.com\/news\/on-leadership\/wp\/2013\/07\/18\/stephen-m-r-coveys-guide-to-building-trust\/?arc404=true\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Stephen M. R. Covey\u2019s Guide to Building Trust (opens in a new tab)\">Stephen M. R. Covey\u2019s Guide to Building Trust<\/a> \u2013 Tom Fox, <em>Former VP, Leadership Development at the Partnership for Public Service and contributor to Washington Post<\/em><\/p>\n\n\n\n<p><strong>WATCH: <\/strong>Are you a Giver or Taker \u2013 Adam Grant, <em>organizational psychologist and author<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Adam Grant: Are you a giver or a taker?\" src=\"https:\/\/embed.ted.com\/talks\/adam_grant_are_you_a_giver_or_a_taker\" width=\"500\" height=\"282\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>WATCH: <\/strong>10 Ways to Have a Better Conversation \u2013 Celeste Headlee, <em>NPR Host and writer<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Celeste Headlee: 10 ways to have a better conversation\" src=\"https:\/\/embed.ted.com\/talks\/celeste_headlee_10_ways_to_have_a_better_conversation\" width=\"500\" height=\"282\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#ffffff\" data-bg-type=\"color\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"empowering-others\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-empowering-others\">Empowering Others  <\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-provide-autonomy-and-nbsp-professional-nbsp-development-for-team-members\">Provide autonomy and&nbsp;professional&nbsp;development for team members.<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cLeadership is about empowering other to achieve things they did not think possible.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Simon Sinek<\/strong>, Author and motivational speaker <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-0\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"block803862\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/516855858\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/516855858\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tLiz Wiseman on Empowering Others\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Listen to Liz Wiseman speak on what it means to Empower Others.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/366536015\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/366536015\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tProviding vital training and resources\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Learn how Ryan Shelby, in the aftermath of Hurricane Matthew, worked with communities in Haiti to build disaster-resistant structures with materials from local sources and trained more than 2,000 community members on incorporating new building materials.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/hbr.org\/2018\/03\/when-empowering-employees-works-and-when-it-doesnt\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hbr.org\/2018\/03\/when-empowering-employees-works-and-when-it-doesnt\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tWhen Empowering Employees Works, and When It Doesn\u2019t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>A recent meta-analysis of 105 studies on this \u201cempowering\u201d leadership style found that it works best in motivating certain types of performance and certain types of employees.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:1px;background-color:#3b4752;color:#3b4752\" data-color=\"#3b4752\" data-color-opacity=\"100\" data-thickness=\"1\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-0\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list pl-4\">\n<li>What learning and development opportunities are available for my team? How might I encourage those? <\/li>\n\n\n\n<li>How might I delegate more (or more effectively) to my team? How will I give them autonomy while still monitoring progress? <\/li>\n\n\n\n<li>How will developing my team members benefit them, the organization, and the mission?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"background-color:#FFFFFF\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#relationship-building\" data-label=\"Relationship building\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Relationship building<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#accountability\" data-label=\"Accountability\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Accountability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#collaboration\" data-label=\"Collaboration\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Collaboration<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.govloop.com\/employee-engagement-successful-government-leaders\/\">Employee Engagement: What Successful Government Leaders Do<\/a>&nbsp;\u2013&nbsp;Andrew Rahaman, <em>Contributing writer for GovLoop and American University professor<\/em> &nbsp;<\/p>\n\n\n\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.inc.com\/marcel-schwantes\/bill-gates-says-this-1-simple-habit-separates-successful-leaders-from-everyone-else.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Bill Gates Says This 1 Simple Habit Separates Successful Leaders From Everyone Else (opens in a new tab)\">Bill Gates Says This 1 Simple Habit Separates Successful Leaders From Everyone Else<\/a>&nbsp;\u2013&nbsp;Marcel Schwantes, <em>Founder and Chief Human Officer, Leadership From the Core<\/em><\/p>\n\n\n\n<p><strong>WATCH: <\/strong>Drive: The Surprising Truth about What Motivates Us  \u2013 Dan Pink, <em>Author and business columnist<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"RSA ANIMATE: Drive: The surprising truth about what motivates us\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/u6XAPnuFjJc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"conflict-management\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conflict-management\">Conflict Management<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-resolve-counterproductive-behavior-create-nbsp-space-for-differences-of-opinion\">Resolve counterproductive behavior; create&nbsp;space for differences of opinion.<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> &#8220;Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.&#8221;&nbsp; <\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>\u2013&nbsp;Dale Carnegie<\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-1\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"block560898\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/servicetoamericamedals.org\/honorees\/arleas-upton-kea\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servicetoamericamedals.org\/honorees\/arleas-upton-kea\/\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tAddressing Conflict\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Read how Arleas Upton Kea addressed conflict at the Federal Deposit Insurance Corporation \u2013 juggling both the national financial crisis and an unsatisfied workforce within the agency.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Blog\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/blog\/does-it-really-pay-to-be-civil\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/12\/christine-porath-ted-1024x516.jpg) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/blog\/does-it-really-pay-to-be-civil\/\" target=\"\" title=\"Does it really pay to be civil?\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for Does it really pay to be civil?<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/blog\/does-it-really-pay-to-be-civil\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tDoes it really pay to be civil?\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tChristine Porath, one of the Partnership\u2019s Government Leadership Advisory Council members, has advice for federal leaders: Practice civility and show respect. Read her blog post&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:1px;background-color:#3b4752;color:#3b4752\" data-color=\"#3b4752\" data-color-opacity=\"100\" data-thickness=\"1\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-1\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list pl-4\">\n<li>How do I experience conflict? What signs do I notice when I&#8217;m in conflict?<\/li>\n\n\n\n<li>How do I tend to respond when conflict arises for me and\/or others? Does this tend to help or hinder the situation? <\/li>\n\n\n\n<li>How can I promote dialogue, rather than debate, among my colleagues? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#integrity\" data-label=\"Integrity\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Integrity<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#accountability\" data-label=\"Accountability\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Accountability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ:<\/strong> <a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/calm-conflict\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"6 Tips for Leading Through Conflict (opens in a new tab)\">6 Tips for Leading Through Conflict<\/a> \u2013 CCL, <em>Center for Creative Leadership<\/em><\/p>\n\n\n\n<p><strong>READ:<\/strong> <a href=\"https:\/\/www.amanet.org\/articles\/the-five-steps-to-conflict-resolution\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"The 5 Steps to Conflict Resolution (opens in a new tab)\">The 5 Steps to Conflict Resolution<\/a> \u2013 AMA Staff, <em>American Management Association<\/em><\/p>\n\n\n\n<p><strong>WATCH: <\/strong>The Walk from No to Yes \u2013 William Ury, <em>Author \u201cGetting to Yes\u201d<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"William Ury: The walk from &quot;no&quot; to &quot;yes&quot;\" src=\"https:\/\/embed.ted.com\/talks\/william_ury_the_walk_from_no_to_yes\" width=\"500\" height=\"282\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#ffffff\" data-bg-type=\"color\" data-bg-color=\"#ffffff\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"collaboration\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-collaboration\">Collaboration<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-engage-stakeholders-nbsp-on-shared-goals-to-nbsp-build-trust\">Engage stakeholders&nbsp;on shared goals to&nbsp;build trust.  <\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> \u201cIn the long history of humankind (and animal kind too) those who have learned to collaborate and improvise most effectively have prevailed.\u201d  <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Charles Darwin<\/strong>, Geologist and biologist <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-2\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"block404393\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"Publication\" class=\"card item row has-link   pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button has-image\" data-link=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='first-column col-12 col-md-4 mb-md-0 mb-4'>\r\n\t\t\t\t\t\t\t\t<a class='thumb' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/FOG1-01-1024x1024.png) no-repeat center center;background-size:cover;\" href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\" target=\"\" title=\"A Roadmap to the Future: Toward a More Connected Federal Government\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"hide-text\">Thumbnail for A Roadmap to the Future: Toward a More Connected Federal Government<\/span>\r\n\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class='second-column col-12 col-md-8 px-3'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/02\/Future-of-Government.pdf\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tA Roadmap to the Future: Toward a More Connected Federal Government\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tThe federal landscape is expected to change dramatically in the next decade as the power and capacity of technology advance, more data becomes available and&hellip;\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link _blank none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/vimeo.com\/292215759\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vimeo.com\/292215759\" target=\"_blank\">\r\n\t\t\t\t\t\t\t\t\t\t\tWorking Together to Bring Justice\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Discover how Karen Dodge, Margaret Moeser, and their respective teams coordinated nationwide investigations to bring justice and restore financial losses to hundreds of thousands \u2013 in large part due to their collaborative efforts.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:1px;background-color:#3b4752;color:#3b4752\" data-color=\"#3b4752\" data-color-opacity=\"100\" data-thickness=\"1\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-2\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list pl-4\">\n<li>Describe how collaboration would ideally work in my current working environment. What would I like to see? <\/li>\n\n\n\n<li>What strengths do each of my team members and stakeholders bring to the table?\n<ul class=\"wp-block-list\">\n<li>How can I most effectively use these strengths towards the goal? <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How might I carve out roles and co-ownership among team members? <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"background-color:#FFFFFF\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies<\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#relationship-building\" data-label=\"Relationship building\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Relationship building<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#influence\" data-label=\"Influence\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Influence<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/achieving-results\/#systems-thinking\" data-label=\"Systems thinking\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"0\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:rgba(1,80,129,0)\" rel=\"noopener noreferrer\"><span>Systems thinking<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n\n\n\n<p><strong><br>\n<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ: <\/strong><a href=\"https:\/\/www.gao.gov\/assets\/670\/669346.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Best Practices and Leading Practices in Collaboration Across Governments, Nonprofits, and the Private Sector (opens in a new tab)\">Best Practices and Leading Practices in Collaboration Across Governments, Nonprofits, and the Private Sector<\/a> \u2013 <em>Government Accountability Office (GAO)<\/em><\/p>\n\n\n\n<p><strong>WATCH: <\/strong>The Kronos Quartet as a Dot Cloud \u2013 The New York Times&nbsp;  <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Kronos Quartet as a Dot Cloud | The New York Times\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/cCcxYrISN9E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>WATCH: <\/strong> Cultivating Collaboration: Don\u2019t be so Defensive \u2013 Jim Tamm, <em>Author of Radical Collaboration and former Senior Administrative Law Judge for the State of California<\/em> <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Cultivating Collaboration: Don&#039;t Be So Defensive! | Jim Tamm | TEDxSantaCruz\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/vjSTNv4gyMM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:3px;background-color:#000000;color:#000000\" data-color=\"#000000\" data-color-opacity=\"100\" data-thickness=\"3\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-full-width-column pps-full-width-column\" style=\"background-color:#FFFFFF\" data-bg-type=\"color\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-bg-overlay-color-opacity=\"100\"><div class=\"pps-overlay\">\n<a id=\"fostering-engagement\"><\/a>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fostering-engagement\">Fostering Engagement<\/h3>\n\n\n\n<h4 class=\"wp-block-heading serif\" id=\"h-build-engaged-teams-and-a-work-environment-where-all-people-can-thrive-nbsp\">Build engaged teams and a work environment where all people can thrive. &nbsp;<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u201cNot finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.\u201d <\/p>\n\n\n\n<p class=\"has-small-font-size\">\u2013&nbsp;<strong>Patrick Lencioni<\/strong>, Author &#8220;The Five Dysfunctions of a Team&#8221;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading mb-3\" id=\"h-public-service-leadership-in-action-3\">PUBLIC SERVICE LEADERSHIP IN ACTION<\/h5>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"block851632\" class=\"pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button\" data-slider=\"false\">\r\n\t<div class=\"resources-wrapper row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link  none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/ourpublicservice.org\/blog\/leading-with-trust\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ourpublicservice.org\/blog\/leading-with-trust\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tEngagement Through Trust\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Executive coach Jeff O&#8217;Malley uses Stephen M.R. Covey&#8217;s &#8220;The Speed of Trust&#8221; framework to share how leaders and build trust within their teams and agencies to lead to higher engagement and better outcomes.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link  none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/bestplacestowork.org\/publications\/best-places-to-work-in-the-federal-government-employee-engagement-toolkit\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bestplacestowork.org\/publications\/best-places-to-work-in-the-federal-government-employee-engagement-toolkit\/\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tEmployee Engagement Toolkit\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>The Partnership, in collaboration with Boston Consulting Group, annually produces the <a href=\"https:\/\/bestplacestowork.org\/\">Best Places to Work in the Federal Government\u00ae<\/a> rankings. Building off this work, we collectively hosted a Best Places to Work workshop series in early 2023 where federal leaders strategized about the demands and opportunities for increased employee engagement as our government adapts to changing workplace needs. This brief summarizes the concerns and recommendations shared in these workshops.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t\t\t<div data-type=\"none\" class=\"card item row has-link  none pps-dynamic-content size-regular layout-horizontal  display-images display-images hide-dates hide-types display-excerpts hide-button display-outline hide-more-button no-image\" data-link=\"https:\/\/www.youtube.com\/watch?v=1HdfXxOP3hk\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='second-column col-12'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content size-regular\">\r\n\t\t\t\t\t\t\t\t<div class=\"title size-regular bold   \">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/watch?v=1HdfXxOP3hk\" target=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\tBuilding Teams That Can Have Difficult Conversations\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\t<p>In this Public Service Leadership Lab moderated mentorship conversation, <span class=\"yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap\" dir=\"auto\" role=\"text\"><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Christy Whitaker, public affairs specialist at the U.S. Patent and Trademark Office and Feli Sola-Carter, executive coach and Strategic Advisor to Government Executives, discuss the importance of self-awareness in how leaders engage others to create teams where all members can thrive.<\/span><\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:1px;background-color:#3b4752;color:#3b4752\" data-color=\"#3b4752\" data-color-opacity=\"100\" data-thickness=\"1\"\/>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-multi-column multi-column-wrapper columns-rightThird\" data-column-count=\"2\" data-column-layout=\"rightThird\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading mb-3\" id=\"h-reflective-questions-3\">REFLECTIVE QUESTIONS<\/h5>\n\n\n\n<ul class=\"wp-block-list pl-4\">\n<li>How do I create a working environment where all people feel welcome to share ideas and feedback?<\/li>\n\n\n\n<li>How do I build teams in which all team members feel valued and have an opportunity to contribute?<\/li>\n\n\n\n<li>Am I modeling for my team and those I lead how to consistently treat others with respect?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-bg-color-opacity=\"25\" data-border-thickness=\"0\" class=\"wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pt-3 pb-3\">\n<p><strong>Related competencies <\/strong><\/p>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/becoming-self-aware\/#self-reflection\" data-label=\"Self-reflection\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Self-reflection<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/engaging-others\/#conflict-management\" data-label=\"Conflict management\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Conflict management<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a class=\"wp-block-pps-gutenberg-blocks-button alignleft pps-button rectangular_without_border tertiary with-icon\" target=\"_self\" href=\"\/leadership\/public-service-leadership-model\/leading-change\/#adaptability\" data-label=\"Adaptability\" data-color=\"\" data-color-opacity=\"100\" data-bg-color=\"#015081\" data-bg-color-opacity=\"100\" data-graphic-position=\"after\" data-button-style=\"rectangular_without_border\" data-theme-style=\"tertiary\" data-graphic-type=\"icon\" data-type-of-url=\"page\" data-icon=\"arrow-right\" style=\"color:inherit;background-color:#015081\" rel=\"noopener noreferrer\"><span>Adaptability<\/span><i class=\"fa fa-arrow-right after\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pps-gutenberg-blocks-collapsible-content pps-collapsible-content btn-sm\" data-color=\"#EE3831\" data-bg-color=\"#FFFFFF\" data-bg-color-opacity=\"100\" data-outline-color=\"#EE3831\"><a class=\"trigger\" style=\"color:#EE3831;background-color:#FFFFFF;border-color:#EE3831\">Additional resources<\/a><div class=\"content\">\n<p><strong>READ:<\/strong> <a href=\"https:\/\/speedoftrust.com\/\">The Speed of Trust<\/a> \u2013 Stephen M.R. Covey, Government Leadership Advisory Council member<\/p>\n\n\n\n<p><strong>WATCH: <\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=Sxh-GQ0VTtg\">Leading Through Complex Situations and Building Trust<\/a> \u2013 former federal senior executives Angie Bailey, Reginald Wells, Renee Wynn and Solly Thomas discuss<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-pps-gutenberg-blocks-separator pps-separator\" style=\"border:none;height:0px;background-color:#ffa500;color:#ffa500\" data-color=\"#ffa500\" data-color-opacity=\"100\" data-thickness=\"0\"\/>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>\u00a9 2025 Partnership for Public Service, Inc. All rights reserved.<\/em><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Public Service Leadership Model Engaging Others \u00a9 2025 Partnership for Public Service, Inc. All rights reserved.<\/p>\n","protected":false},"author":73,"featured_media":27953,"parent":34145,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":true,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-34148","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Engaging Others &#8226; Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/engaging-others\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engaging Others\" \/>\n<meta property=\"og:description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/engaging-others\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-15T18:39:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/LM21_Leadership-Model-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/engaging-others\/\",\"url\":\"https:\/\/ourpublicservice.org\/public-service-leadership-institute\/public-service-leadership-model\/engaging-others\/\",\"name\":\"Engaging Others &#8226; 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