{"id":29655,"date":"2020-10-06T00:00:00","date_gmt":"2020-10-06T04:00:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/veterans-education-and-training-benefits-2\/"},"modified":"2024-01-08T11:07:15","modified_gmt":"2024-01-08T16:07:15","slug":"veterans-education-and-training-benefits","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/our-solutions\/customer-experience\/y2020\/veterans-education-and-training-benefits\/","title":{"rendered":"Veterans Education and Benefit Services"},"content":{"rendered":"\n
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This customer experience profile is from 2020. To view this year\u2019s profile, click here<\/a>.<\/h5>\n<\/div>\n\n\n\n
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\nUser Interactions<\/span><\/a>\n<\/div>\n\n\n\n
\nCustomer Feedback<\/span><\/a>\n<\/div>\n\n\n\n
\nSocial Media Presence<\/span><\/a>\n<\/div>\n\n\n\n
\nCustomer Experience Indicators<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
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Executive Summary<\/strong><\/h3>\n\n\n\n

The Veterans Benefits Administration provides a wide array of benefits related to education and career training programs. In the past few years, it has been working to streamline these programs, improve its communication with veterans and other stakeholders, and launch campaigns to keep veterans informed about how to access and manage education benefits. <\/p>\n\n\n\n

The VBA provides education and disability benefits, pensions and home loans, and getting timely decisions on these benefit claims is important to veterans. In 2019, the agency met its goal of processing education benefit claims in fewer than 28 days. The VA also overhauled its appeals process, reducing the average time it took to review a decision regarding benefits from more than three years to just two to three months.<\/p>\n\n\n\n

To improve the experience further, veterans would like more digital, self-service options for receiving and managing education benefits, especially as they look to complete more interactions online during the coronavirus pandemic. Based on feedback from veterans, the VBA is also working on rebranding its education and career counseling program to align better with veterans\u2019 needs.<\/p>\n\n\n\n

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Data at a Glance<\/h5>\n\n\n\n
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Nearly 2Xs faster: VBA processed education benefit claims nearly 2Xs faster in the first half of 2020 compared to 2018.<\/p>\n<\/div>\n\n\n\n

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The VA greatly reduced its timeline for processing appeals from veterans on benefits decisions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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