{"id":29255,"date":"2018-07-09T00:00:00","date_gmt":"2018-07-09T04:00:00","guid":{"rendered":"https:\/\/ourpublicservice.org\/reports\/"},"modified":"2024-09-22T16:05:59","modified_gmt":"2024-09-22T20:05:59","slug":"reports","status":"publish","type":"page","link":"https:\/\/ourpublicservice.org\/read-watch-listen\/reports\/","title":{"rendered":"Reports"},"content":{"rendered":"\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class='filter-bar has-search'>\r\n  <div class='mobile-row'>\r\n    <div class='filter-item search'>\r\n      <div class=\"facetwp-facet facetwp-facet-report_search facetwp-type-search\" data-name=\"report_search\" data-type=\"search\"><\/div>    <\/div>\r\n    <div class='filter-item mobile-nav'>\r\n      <i class=\"sliders fa-solid fa-sliders\"><\/i> Filter\r\n      <i class=\"close fa-solid fa-xmark\"><\/i>\r\n    <\/div>\r\n  <\/div>\r\n  <div class='filters-row'>\r\n    <div class='filter-item'>\r\n      <div class='label'>\r\n        Date <i class=\"fas fa-angle-down\"><\/i>\r\n      <\/div>\r\n      <div class='content'>\r\n        <div class=\"facetwp-facet facetwp-facet-report_date facetwp-type-date_range\" data-name=\"report_date\" data-type=\"date_range\"><\/div>      <\/div>\r\n    <\/div>\r\n    <div class='filter-item'>\r\n      <div class='label'>\r\n        Topic <i class=\"fas fa-angle-down\"><\/i>\r\n      <\/div>\r\n      <div class='content'>\r\n        <div class=\"facetwp-facet facetwp-facet-report_topic facetwp-type-checkboxes\" data-name=\"report_topic\" data-type=\"checkboxes\"><\/div>      <\/div>\r\n    <\/div>\r\n    <div class='filter-item'>\r\n      <div class='label'>\r\n        Tag <i class=\"fas fa-angle-down\"><\/i>\r\n      <\/div>\r\n      <div class='content'>\r\n        <div class=\"facetwp-facet facetwp-facet-report_tag facetwp-type-checkboxes\" data-name=\"report_tag\" data-type=\"checkboxes\"><\/div>      <\/div>\r\n    <\/div>\r\n    <div class='filter-item search'>\r\n      <div class=\"facetwp-facet facetwp-facet-report_search facetwp-type-search\" data-name=\"report_search\" data-type=\"search\"><\/div>    <\/div>\r\n  <\/div>\r\n  <div class='selections-row'>\r\n    <button class='reset' onclick=\"FWP.reset()\">Clear<\/button>\r\n    <div class=\"facetwp-selections\"><\/div>  <\/div>\r\n<\/div>\r\n\n\n\n<div class=\"facetwp-template\" data-name=\"reports\"><div class=\"\">\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/publications\/cx-in-2030-and-contact-centers-project\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/cx-in-2030-and-contact-centers-project\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2025\/12\/Report-image-template-1-300x117.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/cx-in-2030-and-contact-centers-project\/'>\n        CX in 2030 and Contact Centers Project      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      <p>Retirement. Disability. Medicare. Insurance claims. Passport applications. Taxes. Student loans. These are all stressful, emotionally charged issues that millions of Americans deal with every day \u2013 but they shouldn\u2019t have to deal with difficult-to-access services and poor customer experience too.<\/p>    <\/div>\n          <div class='byline'>\n                <span class=\"date\">December 10, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link arrow-up-right-from-square' data-link=\"https:\/\/ourpublicservice.org\/publications\/government-impact-storytelling-communications-guide\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/government-impact-storytelling-communications-guide\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/04\/pps_thumb_placeholder-1-300x300.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\"  class=\"label-icon\"><i class=\"fa fa-arrow-up-right-from-square\"><\/i> Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/government-impact-storytelling-communications-guide\/'>\n        Communications Guide: Sharing the story of government\u2019s impact      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      Your experience as a public servant or as a recipient of federal services or benefits gives you a unique perspective on how the federal government impacts the communities you serve and belong to. The Partnership is working on numerous activities to educate and engage the public on the federal government\u2019s role in people\u2019s lives, and...    <\/div>\n          <div class='byline'>\n        <span class=\"author\"> Keza Muvunyi<\/span>        <span class=\"date\">December 4, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/publications\/the-public-is-noticing-the-impact-of-the-trump-administrations-cuts-to-the-federal-workforce-and-government-programs\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/the-public-is-noticing-the-impact-of-the-trump-administrations-cuts-to-the-federal-workforce-and-government-programs\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/04\/pps_thumb_placeholder-1-300x300.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/the-public-is-noticing-the-impact-of-the-trump-administrations-cuts-to-the-federal-workforce-and-government-programs\/'>\n        The public is noticing the impact of the Trump administration\u2019s cuts to the federal workforce and government programs      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n          <\/div>\n          <div class='byline'>\n                <span class=\"date\">November 17, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/fed-figures\/how-the-federal-workforce-is-impacted-during-a-government-shutdown-2025\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/fed-figures\/how-the-federal-workforce-is-impacted-during-a-government-shutdown-2025\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/04\/pps_thumb_placeholder-1-300x300.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Fed Figure<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/fed-figures\/how-the-federal-workforce-is-impacted-during-a-government-shutdown-2025\/'>\n        How the Federal Workforce is Impacted During a Government Shutdown (2025 Update)      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      How the Federal Workforce is Impacted During a Government Shutdown (2025 Update) This analysis was published on Oct.&nbsp;8, 2025 to reflect the impact of the shutdown that began on Oct. 1, 2025. Government shutdowns have a profound effect on our nation\u2019s federal employees and the American people\u2014curtailing the ability of civil servants to do their...    <\/div>\n          <div class='byline'>\n                <span class=\"date\">October 7, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/publications\/the-state-of-public-trust-in-government-2025\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/the-state-of-public-trust-in-government-2025\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2025\/07\/shutterstock_2080946086-300x200.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/the-state-of-public-trust-in-government-2025\/'>\n        The State of Public Trust in Government 2025      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n          <\/div>\n          <div class='byline'>\n                <span class=\"date\">July 30, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/publications\/mad-money-the-public-believes-the-trump-administrations-cuts-to-the-federal-government-will-harm-the-u-s-economy-and-make-the-country-less-safe\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/mad-money-the-public-believes-the-trump-administrations-cuts-to-the-federal-government-will-harm-the-u-s-economy-and-make-the-country-less-safe\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2025\/06\/adam-nir-wTO6MWpMrJk-unsplash-300x200.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/mad-money-the-public-believes-the-trump-administrations-cuts-to-the-federal-government-will-harm-the-u-s-economy-and-make-the-country-less-safe\/'>\n        Mad Money: The public believes the Trump administration\u2019s cuts to the federal government will harm the U.S. economy and make the country less safe      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n          <\/div>\n          <div class='byline'>\n        <span class=\"author\"> Paul Hitlin, Meg Shelburne<\/span>        <span class=\"date\">June 23, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link arrow-up-right-from-square' data-link=\"https:\/\/ourpublicservice.org\/publications\/public-service-leadership-model-pocket-guide\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/public-service-leadership-model-pocket-guide\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/04\/pps_thumb_placeholder-1-300x300.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\"  class=\"label-icon\"><i class=\"fa fa-arrow-up-right-from-square\"><\/i> Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/public-service-leadership-model-pocket-guide\/'>\n        Public Service Leadership Model Pocket Guide      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      This pocket guide explores four key competencies and their connection to these core values. It provides practical insights on how leaders can apply them in their daily work\u2014no matter where they serve or where they are on their leadership journey. Download the free resource    <\/div>\n          <div class='byline'>\n                <span class=\"date\">June 23, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/fed-figures\/a-guide-to-federal-workforce-data\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/fed-figures\/a-guide-to-federal-workforce-data\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/04\/pps_thumb_placeholder-1-300x300.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Fed Figure<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/fed-figures\/a-guide-to-federal-workforce-data\/'>\n        A Guide to Federal Workforce Data      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      Given the intense focus currently on the federal workforce due to Trump administration cutbacks, it is important to understand what data about federal employees is available, what it can tell us and its limitations. The nonpartisan, nonprofit Partnership for Public Service has been&nbsp;publishing analyses&nbsp;using federal workforce data from the Office of Personnel Management\u2019s FedScope database...    <\/div>\n          <div class='byline'>\n                <span class=\"date\">May 15, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link ' data-link=\"https:\/\/ourpublicservice.org\/publications\/new-partnership-for-public-service-polling-shows-majority-of-the-american-public-concerned-about-cuts-to-the-federal-workforce-and-government-services\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/ourpublicservice.org\/publications\/new-partnership-for-public-service-polling-shows-majority-of-the-american-public-concerned-about-cuts-to-the-federal-workforce-and-government-services\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2025\/04\/no-people-office-with-multiple-computers-customer-service-desk-call-center-helpline-support-give-telecommunication-assistance-empty-helpdesk-with-client-telephony-reception-1-300x200.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\" >Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/ourpublicservice.org\/publications\/new-partnership-for-public-service-polling-shows-majority-of-the-american-public-concerned-about-cuts-to-the-federal-workforce-and-government-services\/'>\n        New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services      <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n      <p>Most Americans oppose the Trump administration\u2019s firing of career federal employees while 64% say they are worried about the loss of experience.<\/p>    <\/div>\n          <div class='byline'>\n        <span class=\"author\">Paul Hitlin and Meg Shelburne<\/span>        <span class=\"date\">April 24, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class='card report-loop has-link arrow-up-right-from-square' data-link=\"https:\/\/presidentialtransition.org\/reports-publications\/ready-setwait-nominee-experiences-through-the-senate-confirmation-process\/\" data-target=\"_self\">\n\t<div class='row'>\n      \t\t<div class='col-12 col-md-4 mb-md-0 mb-4'>\n  \t\t\t<a class='thumb' href='https:\/\/presidentialtransition.org\/reports-publications\/ready-setwait-nominee-experiences-through-the-senate-confirmation-process\/' style=\"background:url(https:\/\/ourpublicservice.org\/wp-content\/uploads\/2025\/04\/pexels-ken123films-616852-300x200.png) no-repeat center center;background-size:cover;\"><\/a>\n  \t\t<\/div>\n  \t\t<div class='col-12 col-md-8 px-3'>\n    \t\t\t\t\t\t    <div class='label'>\n\t\t\t\t<span  style=\"background-color:;\"  class=\"label-icon\"><i class=\"fa fa-arrow-up-right-from-square\"><\/i> Report<\/span>\t    <\/div>\n\t\t\t\t<div class='title'>\n      <a href='https:\/\/presidentialtransition.org\/reports-publications\/ready-setwait-nominee-experiences-through-the-senate-confirmation-process\/'>\n        Ready, Set\u2026Wait: Nominee Experiences through the Senate Confirmation Process       <\/a>\n    <\/div>\n\t\t<div class='excerpt'>\n          <\/div>\n          <div class='byline'>\n                <span class=\"date\">April 23, 2025<\/span>      <\/div>\n    \t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n<div class=\"facetwp-facet facetwp-facet-load_more facetwp-type-pager\" data-name=\"load_more\" data-type=\"pager\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":28032,"parent":29362,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-29255","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reports &#8226; Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/read-watch-listen\/reports\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reports\" \/>\n<meta property=\"og:description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/read-watch-listen\/reports\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-22T20:05:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2022\/03\/Partnership-Reports_header-5.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"494\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/read-watch-listen\/reports\/\",\"url\":\"https:\/\/ourpublicservice.org\/read-watch-listen\/reports\/\",\"name\":\"Reports &#8226; 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