{"id":23998,"date":"2021-03-26T10:22:01","date_gmt":"2021-03-26T14:22:01","guid":{"rendered":"https:\/\/ourpublicservice.org\/?p=23998"},"modified":"2021-07-14T14:40:45","modified_gmt":"2021-07-14T18:40:45","slug":"how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/","title":{"rendered":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic"},"content":{"rendered":"\n

The Transportation Security Administration adapted to continue working during the coronavirus pandemic, despite the logistical challenges of a workforce spread across hundreds of airports. This successful response occurred because the TSA\u2019s mission-support headquarters\u2014which oversees the agency\u2019s human resources, information technology, financial management, procurement and facilities operations\u2014had already developed open communication with agents in the field, facilitating effective solutions to new work challenges.<\/p>\n\n\n\n

The TSA\u2019s communication gap<\/h3>\n\n\n\n

In 2018, mission-support leaders at the TSA identified that they needed to improve communication between its mission-support headquarters\u2014the Office of Enterprise Support\u2014and agency staff scattered across the country. \u201cThe disconnect between the field and headquarters was long-standing,\u201d said Kimberly Walton<\/a>, executive assistant administrator for enterprise support at the TSA.<\/p>\n\n\n\n

New policy directives or operating procedures designed to increase efficiency or reduce costs were often impractical in the field. In these cases, TSA agents would have to alter the new policy to fit their needs or simply comply with a clunky process.<\/p>\n\n\n\n

Focusing on the customer experience to improve mission-support services<\/h3>\n\n\n\n

In response, Walton and her team of mission-support leaders began visiting airports across the country to hear employees\u2019 perspectives on TSA mission-support services. \u201cThey were saying, \u2018That policy might look good on paper, it may be very logical, but it\u2019s not operationally feasible in my environment, and if you had asked, I could have told you that it would not work,\u2019\u201d Walton said. <\/strong><\/p>\n\n\n\n

In turn, the Office of Enterprise Support established advisory groups that enabled field agents to help executive leaders shape and design new policies, and communities of practice, which provided opportunities for local mission-support staff to learn from their colleagues at headquarters. New internal websites and recurring conference calls also helped the office maintain open lines of communication with local agents.<\/p>\n\n\n\n

The pandemic: adapting to new conditions<\/h3>\n\n\n\n

These connections enabled the TSA’s mission-support offices to adjust to the realities brought on by the pandemic.<\/p>\n\n\n\n

The TSA\u2019s IT office, for example, talked to agents in the field to learn how the pandemic had affected the typical in-person bidding process for work schedules. Using this input, the office launched an app that enabled agents to choose shifts on their phones. The office also conducted user testing and created training materials for the app, consistently keeping their customers\u2014the local TSA agents\u2014front and center.<\/p>\n\n\n\n

In another example, the Office of Enterprise Support\u2019s procurement office gathered extensive and continual feedback from local agents as it decided which types of personal protective equipment to purchase during the pandemic.<\/p>\n\n\n\n

Throughout the last year, the TSA\u2019s Office of Enterprise Support connected with staff in the field to design pragmatic solutions to their biggest challenges. According to Kimberly Walton, this work offered a valuable and essential lesson: \u201cYou can\u2019t do a methodology without involving the customer.\u201d<\/p>\n\n\n\n

To read the TSA case study, as well as other stories describing how mission-support offices have used a customer focus to help their agencies solve big problems during the COVID-19 pandemic, check out our research report, \u201cBehind the Scenes<\/a>.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

The Transportation Security Administration adapted to continue working during the coronavirus pandemic, despite the logistical challenges of a workforce spread across hundreds of airports. This successful response occurred because the TSA\u2019s mission-support headquarters\u2014which oversees the agency\u2019s human resources, information technology, financial management, procurement and facilities operations\u2014had already developed open communication with agents in the field,…<\/p>\n","protected":false},"author":73,"featured_media":23999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"categories":[7588],"tags":[7340,11727,10056,11726],"class_list":["post-23998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-covid-19","tag-mission-support-services","tag-research-reports","tag-transportation-security-administration"],"acf":[],"yoast_head":"\nHow the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic<\/title>\n<meta name=\"description\" content=\"The Transportation Security Administration was well-positioned to adapt its work when the coronavirus pandemic hit because the department’s mission-support headquarters had previously developed open communication with agents in the field, facilitating effective solutions to new work challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic\" \/>\n<meta property=\"og:description\" content=\"TSA's mission-support headquarters had developed open communication with agents in the field, enabling them to adapt during the pandemic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-26T14:22:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-14T18:40:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"375\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mpruce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RPublicService\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\"},\"author\":{\"name\":\"mpruce\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01\"},\"headline\":\"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic\",\"datePublished\":\"2021-03-26T14:22:01+00:00\",\"dateModified\":\"2021-07-14T18:40:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\"},\"wordCount\":525,\"publisher\":{\"@id\":\"https:\/\/ourpublicservice.org\/#organization\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg\",\"keywords\":[\"COVID-19\",\"mission support services\",\"research reports\",\"Transportation Security Administration\"],\"articleSection\":[\"Customer Experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\",\"url\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\",\"name\":\"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic\",\"isPartOf\":{\"@id\":\"https:\/\/ourpublicservice.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg\",\"datePublished\":\"2021-03-26T14:22:01+00:00\",\"dateModified\":\"2021-07-14T18:40:45+00:00\",\"description\":\"TSA's mission-support headquarters had developed open communication with agents in the field, enabling them to adapt during the pandemic.\",\"breadcrumb\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg\",\"width\":1000,\"height\":375,\"caption\":\"TSA mission support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ourpublicservice.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ourpublicservice.org\/#website\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"name\":\"Partnership for Public Service\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ourpublicservice.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ourpublicservice.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ourpublicservice.org\/#organization\",\"name\":\"Partnership for Public Service\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"width\":300,\"height\":58,\"caption\":\"Partnership for Public Service\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\",\"https:\/\/x.com\/RPublicService\",\"https:\/\/www.instagram.com\/rpublicservice\/\",\"https:\/\/www.linkedin.com\/company\/partnership-for-public-service\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01\",\"name\":\"mpruce\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g\",\"caption\":\"mpruce\"},\"url\":\"https:\/\/ourpublicservice.org\/blog\/author\/mpruce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic","description":"The Transportation Security Administration was well-positioned to adapt its work when the coronavirus pandemic hit because the department’s mission-support headquarters had previously developed open communication with agents in the field, facilitating effective solutions to new work challenges.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/","og_locale":"en_US","og_type":"article","og_title":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic","og_description":"TSA's mission-support headquarters had developed open communication with agents in the field, enabling them to adapt during the pandemic.","og_url":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/","og_site_name":"Partnership for Public Service","article_publisher":"https:\/\/www.facebook.com\/partnershipforpublicservice\/","article_published_time":"2021-03-26T14:22:01+00:00","article_modified_time":"2021-07-14T18:40:45+00:00","og_image":[{"width":1000,"height":375,"url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg","type":"image\/jpeg"}],"author":"mpruce","twitter_card":"summary_large_image","twitter_creator":"@RPublicService","twitter_site":"@RPublicService","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#article","isPartOf":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/"},"author":{"name":"mpruce","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01"},"headline":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic","datePublished":"2021-03-26T14:22:01+00:00","dateModified":"2021-07-14T18:40:45+00:00","mainEntityOfPage":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/"},"wordCount":525,"publisher":{"@id":"https:\/\/ourpublicservice.org\/#organization"},"image":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg","keywords":["COVID-19","mission support services","research reports","Transportation Security Administration"],"articleSection":["Customer Experience"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/","url":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/","name":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic","isPartOf":{"@id":"https:\/\/ourpublicservice.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage"},"image":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg","datePublished":"2021-03-26T14:22:01+00:00","dateModified":"2021-07-14T18:40:45+00:00","description":"TSA's mission-support headquarters had developed open communication with agents in the field, enabling them to adapt during the pandemic.","breadcrumb":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#primaryimage","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/03\/shutterstock_227861878-e1616766569364.jpg","width":1000,"height":375,"caption":"TSA mission support"},{"@type":"BreadcrumbList","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-transportation-security-administrations-mission-support-offices-used-a-customer-focus-to-adapt-to-the-pandemic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ourpublicservice.org\/"},{"@type":"ListItem","position":2,"name":"How the Transportation Security Administration\u2019s mission-support offices used a customer focus to adapt to the pandemic"}]},{"@type":"WebSite","@id":"https:\/\/ourpublicservice.org\/#website","url":"https:\/\/ourpublicservice.org\/","name":"Partnership for Public Service","description":"","publisher":{"@id":"https:\/\/ourpublicservice.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ourpublicservice.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ourpublicservice.org\/#organization","name":"Partnership for Public Service","url":"https:\/\/ourpublicservice.org\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","width":300,"height":58,"caption":"Partnership for Public Service"},"image":{"@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/partnershipforpublicservice\/","https:\/\/x.com\/RPublicService","https:\/\/www.instagram.com\/rpublicservice\/","https:\/\/www.linkedin.com\/company\/partnership-for-public-service"]},{"@type":"Person","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01","name":"mpruce","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g","caption":"mpruce"},"url":"https:\/\/ourpublicservice.org\/blog\/author\/mpruce\/"}]}},"_links":{"self":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts\/23998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/users\/73"}],"replies":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/comments?post=23998"}],"version-history":[{"count":0,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts\/23998\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media\/23999"}],"wp:attachment":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media?parent=23998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/categories?post=23998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/tags?post=23998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}