{"id":23236,"date":"2021-01-21T11:28:30","date_gmt":"2021-01-21T16:28:30","guid":{"rendered":"https:\/\/ourpublicservice.org\/?p=23236"},"modified":"2021-08-10T14:04:49","modified_gmt":"2021-08-10T18:04:49","slug":"how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/","title":{"rendered":"How the Department of Veterans Affairs delivered better services during the pandemic"},"content":{"rendered":"\n

The COVID-19 pandemic has challenged agencies to deliver key services to their customers. As traffic to Department of Veterans Affairs’ call centers drastically increased during the early stages of the pandemic, the department decided to create a new chatbot<\/a> that helps the agency respond quickly to veterans\u2019 questions, provides patients with critical information and anticipates customer needs.<\/p>\n\n\n\n

What is the chatbot and how does it increase efficiency?<\/strong><\/p>\n\n\n\n

The VA uses the chatbot to provide automated answers to frequently asked customer questions, enabling call center representatives to answer more intricate, personal or detailed inquiries over the phone. The chatbot has reduced wait times for veterans, and helped the Department of Veterans Affairs provide customers with more support services and up-to-date medical information.<\/p>\n\n\n\n

For example, after Congress passed the Coronavirus Aid, Relief and Economic Security Act and the Treasury Department started disbursing COVID stimulus checks, the VA equipped the chatbot to answer questions like, \u201cIs the VA helping to make sure I get my stimulus check?\u201d and \u201cWill the stimulus check affect my VA benefits?\u201d<\/p>\n\n\n\n

The Centers for Disease Control and Prevention also provided the chatbot with medical information about the coronavirus and its symptoms, freeing the VA up to input additional information into the tool, such as VA standard service medical checkups, drug prescriptions and disability benefits.<\/p>\n\n\n\n

How have veterans responded to the chatbot?<\/strong><\/p>\n\n\n\n

The VA saw a positive response to the chatbot. After a few months, users engaged with the tool more than 53,000 times and, during peak usage, the chatbot responded to twice as many coronavirus-related queries as the VA Tier 1 Contact Center. According to Kaeli Yuen, a Presidential Innovation Fellow at the VA, more than two-thirds of veterans were either \u201cvery satisfied\u201d or \u201csatisfied\u201d with their chatbot experience.<\/p>\n\n\n\n

How does the automated response demonstrate a customer focus?<\/strong><\/p>\n\n\n\n

The chatbot owes it success to previous VA efforts to standardize how the agency website interacts with veterans and tracks veterans\u2019 responses to the website. Agency staff loaded the chatbot with using the VA\u2019s written content style guide, which outlines how the agency describes its benefits and services. During the pandemic, the department also expanded the style guide to include new words and phrases, such as COVID-19, coronavirus, and social or physical distancing.<\/p>\n\n\n\n

Despite having a short time to build and implement the tool, the agency also focused on human-centered design. By piloting the chatbot with veterans for two weeks, the VA made its final product a user-friendly tool responsive to the needs of our nation\u2019s veterans.<\/p>\n\n\n\n

Use technology to create user-centered products at your agency<\/strong><\/p>\n\n\n\n

For more information on how the Department of Veterans Affairs created a chatbot to deliver better services and how other agencies developed new tech tools, read \u201cBit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19<\/a>.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

The COVID-19 pandemic has challenged agencies to deliver key services to their customers. As traffic to Department of Veterans Affairs’ call centers drastically increased during the early stages of the pandemic, the department decided to create a new chatbot that helps the agency respond quickly to veterans\u2019 questions, provides patients with critical information and anticipates…<\/p>\n","protected":false},"author":73,"featured_media":23237,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"categories":[7593],"tags":[7340,9086,11710,10056],"class_list":["post-23236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-tech","tag-covid-19","tag-department-of-veterans-affairs","tag-human-centered-design","tag-research-reports"],"acf":[],"yoast_head":"\nHow the Department of Veterans Affairs delivered better services during the pandemic<\/title>\n<meta name=\"description\" content=\"During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.\n \" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How the Department of Veterans Affairs delivered better services during the pandemic\" \/>\n<meta property=\"og:description\" content=\"The Department of Veterans Affairs created a chatbot to respond quickly to veterans\u2019 questions to provide key services during the pandemic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Partnership for Public Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-21T16:28:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-10T18:04:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"375\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mpruce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RPublicService\" \/>\n<meta name=\"twitter:site\" content=\"@RPublicService\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\"},\"author\":{\"name\":\"mpruce\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01\"},\"headline\":\"How the Department of Veterans Affairs delivered better services during the pandemic\",\"datePublished\":\"2021-01-21T16:28:30+00:00\",\"dateModified\":\"2021-08-10T18:04:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\"},\"wordCount\":478,\"publisher\":{\"@id\":\"https:\/\/ourpublicservice.org\/#organization\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg\",\"keywords\":[\"COVID-19\",\"Department of Veterans Affairs\",\"human-centered design\",\"research reports\"],\"articleSection\":[\"Innovation and Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\",\"url\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\",\"name\":\"How the Department of Veterans Affairs delivered better services during the pandemic\",\"isPartOf\":{\"@id\":\"https:\/\/ourpublicservice.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg\",\"datePublished\":\"2021-01-21T16:28:30+00:00\",\"dateModified\":\"2021-08-10T18:04:49+00:00\",\"description\":\"The Department of Veterans Affairs created a chatbot to respond quickly to veterans\u2019 questions to provide key services during the pandemic.\",\"breadcrumb\":{\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg\",\"width\":1000,\"height\":375,\"caption\":\"Department of Veterans Affairs used a chatbot to provide key services\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ourpublicservice.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How the Department of Veterans Affairs delivered better services during the pandemic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ourpublicservice.org\/#website\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"name\":\"Partnership for Public Service\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ourpublicservice.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ourpublicservice.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ourpublicservice.org\/#organization\",\"name\":\"Partnership for Public Service\",\"url\":\"https:\/\/ourpublicservice.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"contentUrl\":\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png\",\"width\":300,\"height\":58,\"caption\":\"Partnership for Public Service\"},\"image\":{\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/partnershipforpublicservice\/\",\"https:\/\/x.com\/RPublicService\",\"https:\/\/www.instagram.com\/rpublicservice\/\",\"https:\/\/www.linkedin.com\/company\/partnership-for-public-service\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01\",\"name\":\"mpruce\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ourpublicservice.org\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g\",\"caption\":\"mpruce\"},\"url\":\"https:\/\/ourpublicservice.org\/blog\/author\/mpruce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How the Department of Veterans Affairs delivered better services during the pandemic","description":"During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.\n ","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/","og_locale":"en_US","og_type":"article","og_title":"How the Department of Veterans Affairs delivered better services during the pandemic","og_description":"The Department of Veterans Affairs created a chatbot to respond quickly to veterans\u2019 questions to provide key services during the pandemic.","og_url":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/","og_site_name":"Partnership for Public Service","article_publisher":"https:\/\/www.facebook.com\/partnershipforpublicservice\/","article_published_time":"2021-01-21T16:28:30+00:00","article_modified_time":"2021-08-10T18:04:49+00:00","og_image":[{"width":1000,"height":375,"url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg","type":"image\/jpeg"}],"author":"mpruce","twitter_card":"summary_large_image","twitter_creator":"@RPublicService","twitter_site":"@RPublicService","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#article","isPartOf":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/"},"author":{"name":"mpruce","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01"},"headline":"How the Department of Veterans Affairs delivered better services during the pandemic","datePublished":"2021-01-21T16:28:30+00:00","dateModified":"2021-08-10T18:04:49+00:00","mainEntityOfPage":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/"},"wordCount":478,"publisher":{"@id":"https:\/\/ourpublicservice.org\/#organization"},"image":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg","keywords":["COVID-19","Department of Veterans Affairs","human-centered design","research reports"],"articleSection":["Innovation and Technology"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/","url":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/","name":"How the Department of Veterans Affairs delivered better services during the pandemic","isPartOf":{"@id":"https:\/\/ourpublicservice.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage"},"image":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg","datePublished":"2021-01-21T16:28:30+00:00","dateModified":"2021-08-10T18:04:49+00:00","description":"The Department of Veterans Affairs created a chatbot to respond quickly to veterans\u2019 questions to provide key services during the pandemic.","breadcrumb":{"@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#primaryimage","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2021\/01\/shutterstock_1118098829-e1611244888312.jpg","width":1000,"height":375,"caption":"Department of Veterans Affairs used a chatbot to provide key services"},{"@type":"BreadcrumbList","@id":"https:\/\/ourpublicservice.org\/blog\/how-the-department-of-veterans-affairs-used-technology-to-deliver-better-services-during-the-covid-19-pandemic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ourpublicservice.org\/"},{"@type":"ListItem","position":2,"name":"How the Department of Veterans Affairs delivered better services during the pandemic"}]},{"@type":"WebSite","@id":"https:\/\/ourpublicservice.org\/#website","url":"https:\/\/ourpublicservice.org\/","name":"Partnership for Public Service","description":"","publisher":{"@id":"https:\/\/ourpublicservice.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ourpublicservice.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ourpublicservice.org\/#organization","name":"Partnership for Public Service","url":"https:\/\/ourpublicservice.org\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/","url":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","contentUrl":"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2018\/10\/PPS-logo-with-tag.png","width":300,"height":58,"caption":"Partnership for Public Service"},"image":{"@id":"https:\/\/ourpublicservice.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/partnershipforpublicservice\/","https:\/\/x.com\/RPublicService","https:\/\/www.instagram.com\/rpublicservice\/","https:\/\/www.linkedin.com\/company\/partnership-for-public-service"]},{"@type":"Person","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/b90e0b62e3b78ebf9a65a1551be04c01","name":"mpruce","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ourpublicservice.org\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2c1e7b558246b6834edcde27aabd7bc3d29de063484cbb5d11a5bd90a1aeb006?s=96&d=mm&r=g","caption":"mpruce"},"url":"https:\/\/ourpublicservice.org\/blog\/author\/mpruce\/"}]}},"_links":{"self":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts\/23236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/users\/73"}],"replies":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/comments?post=23236"}],"version-history":[{"count":0,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/posts\/23236\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media\/23237"}],"wp:attachment":[{"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/media?parent=23236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/categories?post=23236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ourpublicservice.org\/wp-json\/wp\/v2\/tags?post=23236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}