{"id":23031,"date":"2021-01-06T17:05:54","date_gmt":"2021-01-06T22:05:54","guid":{"rendered":"https:\/\/ourpublicservice.org\/?p=23031"},"modified":"2021-01-08T16:24:47","modified_gmt":"2021-01-08T21:24:47","slug":"three-lessons-governments-learned-using-technology-during-covid-19","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/three-lessons-governments-learned-using-technology-during-covid-19\/","title":{"rendered":"Three lessons governments learned using technology during COVID-19"},"content":{"rendered":"\n<p>According to a <a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/11\/Bit-by-Bit.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">recently published report<\/a> by the Partnership and <a href=\"https:\/\/www.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft<\/a>, technology\u2014from videoconferencing to artificial intelligence\u2014has enabled federal, state and local government to continue delivering key services during the coronavirus pandemic.<\/p>\n\n\n\n<p>What lessons has government learned from this experience?<\/p>\n\n\n\n<p>When the pandemic hit, government agencies needed to quickly figure out how to operate in the new environment. They needed to transfer large portions of their workforces to telework, establish new programs to help combat the pandemic and continue delivering vital services.<\/p>\n\n\n\n<p>\u201cBit by Bit,\u201d a new report, offers three examples of government employing technology during the pandemic to govern remotely, provide digital services, and enable coronavirus-related research and development.<\/p>\n\n\n\n<p>At a report release event in December, answers to the question of what government learned came from four federal and nonprofit technology specialists\u2014Sanjay Gupta, chief technology officer at the Small Business Administration; Chris Fall, director of the Office of Science at the Department of Energy; Denise Riedl, chief innovation officer for South Bend, Indiana; and Amanda Renteria, CEO of Code for America.<\/p>\n\n\n\n<p>The officials highlighted three guiding principles that government should consider when using technology.<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li><strong>Focus on the mission. <\/strong>\u201cWe\u2019ve seen that technology is no longer the periphery or the enabler of business, but it\u2019s core to the business,\u201d Gupta said. Agencies need to fulfill their missions using the right technological tools, not necessarily the newest ones. Government should also recognize that technology does not always lead to better service delivery. When people who lack internet access cannot use online services, for example, agencies should find alternatives.<\/li><li><strong>Show the value of technology. <\/strong>The pandemic forced organizations to rely on technology to fulfill many operations\u2014from videoconferencing South Bend City Council meetings to using DOE supercomputers remotely. Riedl noted, for example, that colleagues who were once skeptical of these kinds of technological solutions contacted her during the pandemic to discuss implementing new technology. \u201cSuddenly the demand for technology and digital service support just skyrocketed. Folks that never wanted to work with my team before were knocking on our door, asking for help,\u201d she said. The panel also recommended that technology specialists highlight how technology has helped their agencies fulfill their missions during the pandemic. Emphasizing specific examples will encourage agencies to continue employing new technology.<\/li><li><strong>Don\u2019t forget the people.<\/strong> Government needs to develop user-friendly technology tools. For public-facing services, human-centered design and user testing can help ensure that customers can access and use new technology. Agencies should also enable their employees to fully use new technology by providing them with training and resources. &nbsp;<\/li><\/ol>\n\n\n\n<p>Read &#8220;<a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/11\/Bit-by-Bit.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19<\/a>&#8221; to learn more about how agencies have used technology to fulfill their missions during the COVID-19 pandemic, and the lessons government has learned about using technology to deliver critical services in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to a recently published report by the Partnership and Microsoft, technology\u2014from videoconferencing to artificial intelligence\u2014has enabled federal, state and local government to continue delivering key services during the coronavirus pandemic. What lessons has government learned from this experience? When the pandemic hit, government agencies needed to quickly figure out how to operate in the&#8230;<\/p>\n","protected":false},"author":73,"featured_media":23032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"categories":[7593],"tags":[7340,10056,9126],"class_list":["post-23031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-tech","tag-covid-19","tag-research-reports","tag-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three lessons governments learned using technology during COVID-19<\/title>\n<meta name=\"description\" content=\"Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for \u201cBit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,\u201d federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/blog\/three-lessons-governments-learned-using-technology-during-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three lessons governments learned using technology during COVID-19\" \/>\n<meta property=\"og:description\" content=\"Federal, state and local governments used technology to continue delivering key services during the coronavirus pandemic.\" \/>\n<meta property=\"og:url\" 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