{"id":21485,"date":"2020-10-06T06:00:00","date_gmt":"2020-10-06T10:00:00","guid":{"rendered":"https:\/\/opsweb.wpengine.com\/?post_type=pps_publication&p=21485"},"modified":"2022-03-11T22:40:19","modified_gmt":"2022-03-12T03:40:19","slug":"government-for-the-people-serving-the-public-in-a-new-world","status":"publish","type":"pps_publication","link":"https:\/\/ourpublicservice.org\/publications\/government-for-the-people-serving-the-public-in-a-new-world\/","title":{"rendered":"Government for the People: Serving the Public in a New World"},"content":{"rendered":"\n

In collaboration with\u00a0Accenture Federal Services<\/a>, the Partnership publishes an annual \u201cGovernment for the People\u201d report which offered data and insights on how customers experience critical federal services.<\/p>\n\n\n\n

Even before the coronavirus pandemic, many federal agencies were striving to serve more people and meet rising customer expectations\u2014which are set by the best experiences people have in the commercial sector. Faced with the challenge of delivering services during an unprecedented crisis, some agencies quickly adopted new strategies to meet changing customer needs. These enhancements should be the new normal for how government operates, not just something it does when facing a crisis.<\/p>\n\n\n\n

Our second annual report examines 11 of these services, assesses how government has improved the customer experience since last year, and offers three service-delivery principles to help agencies continue this progress during and beyond the pandemic.<\/p>\n","protected":false},"featured_media":21162,"template":"","tags":[],"pps_publication_types":[67],"pps_publication_topics":[],"pps_publication_tags":[],"pps_year":[],"pps_agency":[],"pps_region":[],"pps_success_types":[],"class_list":["post-21485","pps_publication","type-pps_publication","status-publish","has-post-thumbnail","hentry","pps_publication_types-research-and-publications"],"acf":[],"yoast_head":"\nGovernment for the People: Serving the Public in a New World • Partnership for Public Service<\/title>\n<meta name=\"description\" content=\"In collaboration with\u00a0Accenture Federal Services, the Partnership publishes an annual \u201cGovernment for the People\u201d report which offered data and insights on how customers experience critical federal services. Our second annual report examines 11 of these services, assesses how government has improved the customer experience since last year, and offers three service-delivery principles to help agencies continue this progress during and beyond the pandemic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ourpublicservice.org\/publications\/government-for-the-people-serving-the-public-in-a-new-world\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Government for the People: Serving the Public in a New World\" \/>\n<meta property=\"og:description\" content=\"The Partnership for Public Service is a nonprofit, nonpartisan organization that strives for a more effective government for the American people.\" \/>\n<meta property=\"og:url\" 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