{"id":18012,"date":"2020-05-26T20:31:52","date_gmt":"2020-05-27T00:31:52","guid":{"rendered":"https:\/\/opsweb.wpengine.com\/?p=18012"},"modified":"2020-10-21T15:50:16","modified_gmt":"2020-10-21T19:50:16","slug":"learning-from-the-governments-successful-use-of-emerging-technologies","status":"publish","type":"post","link":"https:\/\/ourpublicservice.org\/blog\/learning-from-the-governments-successful-use-of-emerging-technologies\/","title":{"rendered":"Learning from the government\u2019s successful use of emerging technologies"},"content":{"rendered":"\n<p>Government agencies at all levels are using emerging technologies such as virtual and augmented reality to enhance their operations and improve customer service, according to a new report the Partnership and Booz Allen Hamilton released May 14, called <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/ourpublicservice.org\/publications\/cracking-the-code\/\" target=\"_blank\">Cracking the Code<\/a>. These technologies include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Artificial\nintelligence<\/strong>,\nwhich enables agencies to speed up processes, analyze their data to make better\ndecisions and provide services to the public more effectively. <\/li><li><strong>Immersive\ntechnologies<\/strong>, including\nvirtual and augmented reality, which enable agencies to prepare employees and\ncustomers for challenging scenarios. For example, NASA built a virtual reality system\nto train air traffic controllers to respond to emergencies and help airport\nplanners determine the best location for emergency facilities.<\/li><li><strong>Edge\ncomputing<\/strong>, which enables\nagencies to process more quickly and securely the growing amount of data\nnecessary for operating in an interconnected world. <\/li><\/ul>\n\n\n\n<p>These emerging\ntechnologies can advance the government\u2019s ability to deliver critical services\nand address next-generation challenges. The report includes examples of how\nagencies use new technologies to:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Speed\nbenefits processing <\/strong><\/h3>\n\n\n\n<p>The Department of Veterans Affairs uses AI technology to improve its disability benefit claim processing and shorten the time that elapses from when the department receives claims to when it assesses them. An algorithm transfers information from a paper form into the department\u2019s management system and matches it with one of the VA\u2019s disability classifications. For example, the AI tool might advance the process by correctly interpreting the term \u201cringing in my ears\u201d as hearing loss.<\/p>\n\n\n\n<p>Since the\nAI tool was implemented, veterans have received disability compensation an\naverage of three and a half days quicker than they would have otherwise. &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Identify\nand contain cyberattacks <\/strong><\/h3>\n\n\n\n<p>When the\nOffice of Personnel Management discovered a major data breach in its information\nsystems in April 2015, which exposed millions of current and former federal\nemployees\u2019 personal information, the agency turned to an AI-powered tool. The\ntool automatically identified files or users that did not belong in the system,\nand removed malicious activity from all of its networks, containing much of the\nattack. The AI technology continues to protect OPM\u2019s system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Simulate\nflood preparation <\/strong><\/h3>\n\n\n\n<p>The\nFederal Emergency Management Agency uses virtual reality to help community\nofficials prepare for floods by putting them in virtual situations, such as a\nflooded home or school, or in the middle of an intersection of washed-out roads,\nso they can practice the steps they would take to mitigate damage. In addition\nto immersing the user in the experience, the virtual realities show how\ndifferent actions result in different outcomes. For example, officials might\nsee how building storm water runoff channels could alleviate flooding.<\/p>\n\n\n\n<p>Since\n2016, FEMA has presented the tool to local officials at conferences and\ncommunity meetings, and more than 4,000 people have learned the information\nthey need to start mitigation projects. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Improve\npublic safety <\/strong><\/h3>\n\n\n\n<p>San Diego\nofficials piloted a network of edge computing-enabled sensors on 49 city streetlights\nto improve traffic monitoring and public safety. The sensors collect\ninformation on the number and types of cars on the road, and the speed and\ndirection they\u2019re driving, as well as how pedestrians and bicycles use the\nroad. And all the information is processed with edge computing right on the\nstreetlight sensor. <\/p>\n\n\n\n<p>Otherwise,\nto transfer and analyze the large amount of data from the sensors without crashing\nthe network, the city would need an information system connecting 3,200\nstreetlights.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/ourpublicservice.org\/wp-content\/uploads\/2020\/05\/Cracking-the-Code.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Cracking the Code<\/a> report includes more information about these success stories, as well as best practices for how agencies can adopt emerging technologies. <\/p>\n\n\n\n<p>To\nlearn more about these emerging technologies, check out these blog posts: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/ourpublicservice.org\/blog-immersive-technologies-a-future-way-to-train-and-prepare-employees-for-achieving-agency-missions\/\" target=\"_blank\">Immersive technologies: A future way to train and prepare employees for achieving agency missions<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/ourpublicservice.org\/blog-using-artificial-intelligence-to-fight-wildlife-crime-more-effectively\/\" target=\"_blank\">Using artificial intelligence to fight wildlife crime more effectively<\/a><\/li><li><a href=\"https:\/\/ourpublicservice.org\/blog-edge-computing-the-future-way-to-store-and-process-data\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Edge computing: The future way to store and process data<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Government agencies at all levels are using emerging technologies such as virtual and augmented reality to enhance their operations and improve customer service, according to a new report the Partnership and Booz Allen Hamilton released May 14, called Cracking the Code. These technologies include: Artificial intelligence, which enables agencies to speed up processes, analyze their&#8230;<\/p>\n","protected":false},"author":73,"featured_media":18015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"sort-date":"","content-type":"","om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"categories":[7593],"tags":[10056,9126],"class_list":["post-18012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-tech","tag-research-reports","tag-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Learning from the government\u2019s successful use of emerging technologies<\/title>\n<meta name=\"description\" content=\"Our new report, Cracking the Code, highlights how federal and local government use three emerging technologies: artificial intelligence, immersive technologies and edge computing. 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